"Support Center": Is ist real? - Yes, and sometimes require upgrading

[George]

Originally Posted by orerockon

.....So, after 36 hours of waiting, I see that my "ticket" has still not been read by your "support staff" (assuming they exist and are not just secretaries copying and pasting canned responses).

Bryan, You've got nothing to apologize for...

Grab this...I just emailed Plextor and told them that some kind of an answer would be appreciated regarding an email I sent to their support on 10/31 @3:30 P.M. concerning a problem with one of their burners.

Seems like that figures out to somewhere like 363 hours and counting

George