Problems with AMD64 and RAID drives with Plextor ???

[gduns - with the Lord]

maybe I'm crazy... just keep hoping Bryan and Dave decide to do the right thing

I think I am about through trying to help you.

Exactly what do you think is the right thing. The software worked on your old machine. It works on thousands of machines worldwide. If you bought an Apple computer would you expect it to work just because you happened to want an apple?

Do you expect them to write you a custom piece of software for your specific computer, processor & motherboard?

Or are you hinting that you want a refund on something you have been using a couple of years, and now you think it doesn't suit you because you have a superior computer?

I don't know, this is getting rediculous...... Get real

Software clashes are not an uncommon thing. Obviously you have had the Roxio experience as well.

[ddouglass]

DarkMagic I think you are missing the main point of the Nero/MTU conflict. It isn't that they won't work together on the machines but that you can't have Nero start up automatically (registry "Run"). When it does it locks the CD drives to itself and none of the MTU programs can use them. That is where Nero or even Roxio cause problems.

[George]

Roxio Easy CD Creator 5 had a program in it called TAKE TWO that was so bad causing software conflicts that they offered a free upgrade for a limited time to Easy CD Creator 6, an upgrade which did not contain the TAKE TWO.

I didn't have any of the problems with MTU products some experienced, probably because I never have Roxio, Nero, or any of them running at start up.

George

[DarkMagic]

Ddouglas... you are correct, I did miss that point entirely... thank you very much for pointing it out. I will try your suggestion immediately and report back. Thanks for your information.

now as for gdun. first off, if you don't want to help me that's your choice.

but let's get the facts straight before you haul off...

I have NOT been using this software for a "couple years"... try less than 60 days on the old computer... and waiting on this computer for about 3 weeks now.

What I think is the "right thing" is that this program should be able to work on a windows XP computer... ANY windows XP computer, so long as a compatible drive is used and the minimum specs are met ("yes" I do and "yes" I do). And please spare the sarcasm about expecting it to work on an Apple computer... sheesh!! What kind of logic is that?

We're not talking about "custom" anything. If all my other CD/DVD software works on all the computers I have (currently about 10 in my office, all custom built by me), then I expect the same from MicroStudio, nothing more, nothing less. If you are stating that an AMD FX-60 is somehow a "custom computer" then 1) You'd better get out of the way because most computers will be like the FX-60 in less time than you think, and 2) I would state in kind that I should having serious problems with about 90% of my other software as well, using your logic. Obviously this is not the case.

And finally, if all I wanted to do was get a refund, that would have been quite a simpler matter than taking all this time to try and find a solution.

Look guys, I'm not here trying to stir up trouble. I AM trying to not allow the ignoring of a simple fact, this software/hardware should work. We could have all been very happy with a "Sorry, but we're working on it currently. if you'd like to hang in there, please be patient, otherwise we'd be glad to issue a refund". Now if you've read some of the other posts, it's already been stated to be "patient" and I had intended to abide by that. But just because I'm pointing out certain given facts about this issue, should not mean that we are now in a "flame war".

I have not disrespected your information in any way gdun. And like I said, you do not have to do anything you don't want to. But forgive me if I don't wish to effuse with glowing praise when I start to get a runaround from MTU, and yes, I'm allowed to have that opinion as much as you wish to decide not to help me anymore. I deeply respect the fact that the devs have had some personal stuff and curshing deadlines to deal with. That's no reason to cut my post off at the knees with a statement that is not based in fact.

Is this some private "boys club" where only those who tiptoe around the forums and say only the nicest things about the developers get a response? That would be sad indeed.

Again, I thank ddouglas for an informative response and I will report back with the results just as soon as I test it.

Regards,
Gene

[gduns - with the Lord]

DarkMagic,
Sorry if I was misreading you. Aparrently I wasnt as clear a ddouglass.

In efect, we are running the same basic processors, and such. The exception is I have not had a use for the Nero, or roxio programs. Therefore they are not installed on this computer. I do have the Latest Roxio version on another with microstudio on it, with no problems but it isnt an amd.

I do have the nero program Perhaps I will install it tonight and see what happens.

[bryant]

WOW ! It is simply amazing how we can develop quick opinions and mini-feuds on this forum by simple interpretations and mis-interpretations of the written word.

But as most of us on here seem to be intelligent, mature adults, we respect the others' opinions of those misinterpretations. My Kudos goes out to both parties here in that respect.

It is in fact, though, a sad thing (wrong meanings interpreted from only written communication w/o the personal interaction that would exist from a physical dialogue) that is certainly inherent in forums and email communication. I know, I am guilty myself of that in this forum, as I see only the words of you folks attempting to help me by seeing only my words.

But I tell you, without this forum and the pleasure of having your knowledge base for support, I would be dead in the water all by myself on this.
Our own existence, as it has evolved over centuries, was influenced by changes in the environment. We do not have that opportunity to effect each other that way on a forum of only words.

My speech for the day! A job well done by MTU and the patient forum users!

[DarkMagic]

gduns, I appreciate your message, and I second bryant's comments as well. Before you install Nero for testing purposes, read below...

OK then, I've done some poking around:

In MSconfig, I began by turning off only those Startup items and Services that had anything to do with CD/DVD, including the one Nero Startup item "NeroCheck". No change in error.

Then I simply turned all the Startup items off and all Non-Microsoft Services off and rebooted. Still no change in error.

Checked the Startup Folder in the Start menu, nothing there of any relevance.

Opened up Regedit and searched for "Startup" key items. Nothing suspicious that I can see (perhaps I should say, nothing that looks obvious to me ).

Finally, searched for Nero items in registry and found nothing unusual, but I could be missing something that I do not comprehend yet.

So the sum total so far is the following:

1) I've confirmed that the Adaptec ASPI drivers for XP are installed properly.

2) There does not appear to be any startup items that might "lock up" access to the drives that I can tell.

3) One side of my head is a little bloody from smacking it too agressively into the keyboard .

And that's what I can report at this time. If anyone has any other suggestions to try, I'm all ears.

Thanks for the help.

Regards,
Gene