Keywrite Install Registration Problem

[MTUSUPPORT]

John,
Make sure that you are using the RegCode for the Product Keyrite2upg in your Store account. This is the number that you must enter for it to work for Keyrite 2.008. I am also emailing you this number.

The order this will be under in your Store account is 19435.

[jmwebster]

Bryan,
Thanks so much for sending me this information. But I am still having a problem getting the upgrade to complete. When I go through the installshield Wizard I complete all the information through the personal information screen (3). Proceeding to the next screen (4) "Transmit Registration" it begins the transmission but stops two thirds of the way through. On screen (5) I get the "Error occured while transmitting your information. Please Check your connection." Clicking back takes me back through the same process which again stops. I then end up having to stop the installation.
My computer info is as follows: I am running Windows 2000 XP Service Pack 2, Cable internet, and have upgraded the mother board to System Model MSI MS-7125, AMD Athlon 64 Processor 3200+ 2010 Mhz. 1GB memory with Western Digital 120 GB Hard Drive and a secondary Hard Drive a Maxtor 180 GB. My other CD/DVD drives are a Plextor 716A and LG 4160. I am also on a wireless LAN with another computer.
Hopefully this can help in solving the problem.
Thank you for your help.
John

[gduns - with the Lord]

you may need to disable your firewall for this, or are you possibly on AOL ???

[jmwebster]

Thanks gduns,

I turned off all my secutiry to do this and had no success. I am running on MSN not AOL. Thanks again.

[jmwebster]

Bryan,

Is it possible that since the registration information is linked to a past upgrade not the 1/23/2006 it would cause the failure. I have pulled the download from the link on the 1/23 upgrade? The past purchase downloads have expired linked to that code. Sorry to be such a problem.

Thanks Again,
John

[gduns - with the Lord]

dont use the upgrade code. use the original registrations code you recieved when you bought it.

[jmwebster]

gduns, thanks again for your suggestion. I have tried every concievable combination of e-mail and registration number for the upgrade and none will get me through the sending registration screen. Thanks again.