Demo Worked, Full Not Working with my drives

[david bach]

It's now Thursday, January 19th, and I still haven't heard from you. If you can't figure out the problem, I'll be happy with my money back. I prefer to get the program to work, so let me know what's going on.

[david bach]

OK, it's now the 23rd of January. I haven't heard from you guys for over a week. I got the cd version of Microstudio 2.611 in the mail and it too doesn't work. What gives? I would send you a copy of the demo cd I made to prove that the demo worked, but that would cost me more money. I just want an answer. If you can't solve my problem I would like the refund put back on my credit card. Please confirm this with me. If this problem continues, I will call my credit card company and dispute the charges.

[MTUSUPPORT]

David,
Do the following:

To find out what version of our ASPI driver is installed:

1) Click the Start button
2) Click Search
3) Click "For Files and Folders"
4) Type in the filename wnaspint.dll (for Windows 2000 and XP)
5) Select for Search to "Look In the C: drive"
6) Click the Search button
The file should be found under the C:Windows\System32 folder
7) When the file appears on the right hand side of the search window... Right Click on the filename
8) Click on Properties
9) Click the Version Tab
10) Click the Product Version at the bottom left side
It should display V1.27f
If it shows anything other than 1.27f then click this file to select it and press the Delete key to remove it

Now Reinstall the Hoster Software again, using Upgrade to replace this file.

Then see if it will work again.

[david bach]

I got your e-mail from 1/24, did everything it said and everything came up on the computer like you said, except it still doesn't work. Your e-mail said to reinstall the Hoster Software. I've got Miscrostudio 2.611, could that be the mistake? Thanks for finally responding, I hope it doesn't take another week for this problem.

[david bach]

Another week has gone by and I still haven't heard from you about my problem. This is ridiculous, do you treat all your customers this way? All I want is feedback, are you working on my problem or not? I wish I could call and talk to a human instead of sending and receiving these stupid e-mails that have gotten me nowhere.

[smoky]

I am evaluating the Hoster demo and the response to your problem is NOT encouraging.

[MTUSUPPORT]

This customers drives would not work for CD+G and he was credited a Refund.