Coping the NEW SC cd/s

[Doubletrak]

Danny, you mean this post on the SC forum on karaoke.com? Yeah, you're right, what an ‘attitude’ – "we're sorry for the trouble, we're trying to find a DVD compatible version, we'll refund your money" - ha, ha. I’m not sure how logical your thinking is – 'I’ll buy the products that don’t have the songs I want, but at least I can copy an inferior product!' But, if it works for you, you go with that equivalent of a cassette copy – I’m sure the audio and video quality are first rate.


Here'e the, or 'a' post from the SC rep:

"- First of all, we're sorry that we have this situation, and some of our customers cannot use their DVD players with the MediaCloQ discs. We will address all customer complaints at 800-788-4487. Please call and ask to speak to a Customer Service Representative. At this point in time, it is my understanding that we are refunding money directly to any customer who wants to return a MediaCloQ disc upon return of the original disc.

Our Customer Service Representatives can handle this for you. Please do not send your disc to us without authorization. It will only delay the process.


- Secondly, Sound Choice has been told that there may be a DVD compatible version available sometime soon.

Until we have a chance to test it, it's too early to know if and when we will incorporate Version 2. If and when we have a DVD-compatible V2, we will then have to decide which discs, if any, that have already been released with V1 will be manufactured again using V2.


- Lastly, I have seen the MediaCloQ discs characterized as 'defective' discs. This is inaccurate and wrong. There is no 'defect' with MediaCloQ because those discs won't play in DVD players, CD-ROM drives, or some car CD players. That is a necessary by-product of the copy protection design at this time.

The MediaCloQ discs play in every CD+G player Sound Choice, Sunncomm and our dealer network have been able to test. So far, there has not been a single complaint about the MediaCloQ discs not playing in a CD+G machine.

Of course it is not our intent to limit or exclude our existing customer base, and we will work to resolve this situation as quickly as we can.

Is it an ideal situation? No. Of course, that verbiage could also describe the reasons that have forced us to implement copy protection in the first place. The simple and sorry fact of the matter is that we will lose more sales to people who copy our discs if they aren't copy protected, than we will to folks who don't purchase our products because they aren't DVD compatible. Unfortunately, this is a necessary solution for us at this time."




I guess everyone has their own position and feelings on this subject. It just seems to me that there are usually two sides to every story, and these guys are just trying to protect their business. I would guess that sometime in the future, discs will be a thing of the past, and everything will be embedded in a chip or a file that is coded to an individual human being. Then we can clone ourselves to get our backup!