Re-installing on second computer after formatting

[admin]

I deleted your registration record for one of your computer on July 9th to allow you to install on it again. However, I now see two entirely different computers are installed on, which both have the identical Network card/port ID, yet they are clearly different computers.

What's going on? Beats me... we're trying to help you here, but something is very funny at your end. We need your help to identify what it is. It may be a bug you have run into... but no other user has this problem, so that is not my first thought.

Run dxdiag on your Laptop and save the results under the title NathanLaptop.log file (see the link for instructions).

Make a post under this thread identifying the computer as your Laptop. At the bottom of your post, click the Manage Attachments button, click the Browse button by the first field and locate your .log file to attach it to your post.

Then, run dxdiag on your Desktop computer, save the results under the title NathanDesktop.log.log file, create a new Post identified as your Desktop and attach its dxdiag .log file to this new post.

We will work on your problem this morning to get you running again.

For the record... you are only supposed to use ONE computer with Hoster, and the other installation is for your backup. Given the "passion" you are posting here and the work we have already done to support you, it appears you are not using your backup computer as a backup, but for running a different show. If so, you need to purchase a second copy of Hoster.

If we find there is a bug in Hoster's security, I apologize in advance and we will work with you to resolve the issue.

Having said that, I now also want to know why your backup wouldn't work for your shows?

[NATHAN]

Hi ,here is the laptop.log file you asked for.

thanks nath.

[gduns - with the Lord]

I know, this has nothing to do with installing, but you need to upgrade to direct x 9.0b. you are running an old version. you also might do all the windows updates.

ADMIN<
If this seems to be a problem with the processor speed changing, I have seen this before om my laptop. It will vary between 600-2000 mhz.

[NATHAN]

Hi ,no putting direct x 9.0b in did not help.

thanks nath.

[gduns - with the Lord]

Once you get it running, you might think about doing a backup image of the harddrive with norton Ghost 2003. it will save you all these headaches, and the reformatting formats when you either get a virus, or crash. only takes about 15 mins to me back up and running.

I'm sure MTU will get back with you when the get in the office.

[NATHAN]

Yes thanks for that ,funny enough a friend of mine mentioned the same thing to me last night. I will do that thanks for the advice.

thanks nath.

[MTUSUPPORT]

Nathan,
Did you run all of the Windows Updates also? It looks as if you don't have Service Pack 1 installed for XP on your laptop, this is needed for the software to work correctly.

I would make sure that you run all of the Windows Updates, to see if that will help.

I am not sure what is causing your code to tell you that it is already Registered on 2 computers. Once you have done this, reinstall the software again and see if it works.

[admin]

Thanks for the Laptop... now do the Desktop.

Run dxdiag on your Desktop and save the results under the title NathanDesktop.log file (see the link for instructions).

Make a post under this thread identifying the computer as your Desktop. At the bottom of your post, click the Manage Attachments button, click the Browse button by the first field and locate your NathanDesktop.log file to attach it to your post.

We need both your systems dxdiag to see what is happening. If it is a bug, we can't diagnose this without the dxdiags on your two computers.

[NATHAN]

Hi ,here is the desktop.log . But just to let you know ,i have just managed to install on my laptop now ,but have another problem with it. When i search for a song then choose the track and add singers name i press add and the program crashes out. I have tried several times and tried rebooting the laptop but the same thing happens every time.

thanks nath.