Re-installing on second computer after formatting

NATHAN · #1 July 7th, 2004, 11:46 AM

Hi ,i purchased hoster yesterday and installed it on my laptop and my pc. Today i had to format my pc due to poor running and a few viruses. When i tried reactivateing it would not let me and said to email mtu ,which i have done and had no reply. Can someone please help as i have a show to do tonight and need to transfer some discs.

thanks nath.

**admin** · #2 July 7th, 2004, 03:35 PM

There is no reason why you can't reinstall on the same computer.

Did you change anything? Windows OS version? If so, that may cause it to not install, but even that should work.

Let us know here in the Forum what happens.

EMAIL IS A BAD IDEA to contact us today. Read this post.

NATHAN · #3 July 8th, 2004, 08:45 AM

Hi ,i have the same os and downloaded all the updates for windows and still hoster will not re-install. What the hell is going on?

P.S. I must say i think the security is a bit ott ,i know you dont want piracy but its a bit much when i pay all this money and cant re-install.

gduns - with the Lord · #4 July 8th, 2004, 02:44 PM

One thing to check is make sure all your drivers for the cards on your computer are loaded.

The installation requires you have all the same hardware, and drivers installed. in other words, if you changed out the processor, and the ethernet card, or didnt install drivers for that, it would think it was a 3rd computer you were trying to install to.

NATHAN · #5 July 8th, 2004, 04:00 PM

OK MADE SURE ALL THE DRIVERS ARE INSTALLED BUT STILL HAVE NO LUCK. WHATS LEFT TO TRY? IS THERE ANOTHER WAY OF RE-INSTALLING?

THANKS NATH.

**admin** · #6 July 9th, 2004, 08:45 AM

Since MTUSUPPORT didn't have time to contact you, I have deleted one of your Registration Records.

You should now be able to install Hoster again.

BTW: Hoster 2.212 was released yesterday. I'd suggest you download it from your download link, and instll it.

NATHAN · #7 July 9th, 2004, 11:13 AM

Hi yes i deleted that e-mail by mistake so i paid for the upgrade this morning but e-mail said it would give me an e-mail with the download link in a few mins ,but have still not got that e-mail yet. How long should it take to get the e-mail with the link?

**admin** · #8 July 9th, 2004, 12:47 PM

You ordered a CDROM that we then copied Hoster onto. It is ready for our Postwoman to pick up now. Should be to you within 1-2 weeks.

However, the Hoster 2.209 Floppy we sent to you on July 6 will get there sooner.

To help you out since your order was within 30 days, we found your download email and sent it to you again.

PLEASE.... Save this email in a SAFE PLACE so you won't loose it again.

Click the download link to get Hoster 2.212. I think you'll like it.

We put Hoster 2.212 on the new CDROM ready to mail now.

NATHAN · #9 July 9th, 2004, 01:06 PM

Ok thanks, that must have been a mistake on my part i was meant to put download rather than cd but does not matter.

thanks again nath.

NATHAN · #10 July 14th, 2004, 01:43 PM

Hi ,i just got my update cd today and have gone to update hoster but it again is saying that there is something wrong and asking to contact you. I have changed nothing at all. I am running winxp home. Again i say the protection i over the top a bit. I seem to have this problem every time i re-install or update. PLEASE HELP ME ,i have a show to do in a couple of hours time.

thanks nath.

Beavis · #11 July 14th, 2004, 08:45 PM

make sure your network connection is not bridged !!

NATHAN · #12 July 15th, 2004, 05:40 AM

Hi ,the answer is no my connection is not bridged ,it just seems to think its a third computer again. I have updated the one here on my pc fine but it will not have it at all on my laptop.

help please

thanks nath.

Beavis · #13 July 15th, 2004, 08:01 AM

did you pay for 2 copies of hoster ?

NATHAN · #14 July 15th, 2004, 08:35 AM

Hi ,no i did not pay for 2 copies as you are allowed to install on 2 pc's which i have done but it will not let me install the update on my laptop.

NATHAN · #15 July 19th, 2004, 04:42 AM

Hi ,I got my cd for the upgrade and it worked fine on my pc but when i went to upgrade on my laptop it did not like it. I have changed nothing on the laptop and it still says that it has already been registered on 2 comps and to contact mtu. Why is it i keep getting this same problem over and over again?
Also i would like to see a pause button on hoster if possible.

thanks nath.

P.S. i notice the essential disks seem to be labled wrong.

NATHAN · #16 July 23rd, 2004, 08:39 AM

Hi ,i keep e-mailing support and posting in here but am getting no reply ,i need one of my registrations reset please as my laptop had to be formatted and now my copy of hoster will not re-install.

thanks nath.

**admin** · #17 July 26th, 2004, 04:59 AM

I deleted your registration record for one of your computer on July 9th to allow you to install on it again. However, I now see two entirely different computers are installed on, which both have the identical Network card/port ID, yet they are clearly different computers.

What's going on? Beats me... we're trying to help you here, but something is very funny at your end. We need your help to identify what it is. It may be a bug you have run into... but no other user has this problem, so that is not my first thought.

Run dxdiag on your Laptop and save the results under the title NathanLaptop.log file (see the link for instructions).

Make a post under this thread identifying the computer as your Laptop. At the bottom of your post, click the Manage Attachments button, click the Browse button by the first field and locate your .log file to attach it to your post.

Then, run dxdiag on your Desktop computer, save the results under the title NathanDesktop.log.log file, create a new Post identified as your Desktop and attach its dxdiag .log file to this new post.

We will work on your problem this morning to get you running again.

For the record... you are only supposed to use ONE computer with Hoster, and the other installation is for your backup. Given the "passion" you are posting here and the work we have already done to support you, it appears you are not using your backup computer as a backup, but for running a different show. If so, you need to purchase a second copy of Hoster.

If we find there is a bug in Hoster's security, I apologize in advance and we will work with you to resolve the issue.

Having said that, I now also want to know why your backup wouldn't work for your shows?

NATHAN · #18 July 26th, 2004, 06:21 AM

Hi ,here is the laptop.log file you asked for.

thanks nath.

gduns - with the Lord · #19 July 26th, 2004, 07:38 AM

I know, this has nothing to do with installing, but you need to upgrade to direct x 9.0b. you are running an old version. you also might do all the windows updates.

ADMIN<

If this seems to be a problem with the processor speed changing, I have seen this before om my laptop. It will vary between 600-2000 mhz.

NATHAN · #20 July 26th, 2004, 08:12 AM

Hi ,no putting direct x 9.0b in did not help.

thanks nath.

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