cannot burn cd with new plextor and Microstudio

[MTUSUPPORT]

When you click the Duplicate Button, what happens?

Does it begin Reading the Disc to the Hard drive?

The Select Folder Button, what is this set to? Make sure that it is not set to your CD-R or CD-Rom drives. It must be set to the Hard drive and the Hard drive only.

If the file is being read into the Hard drive, does it finish and tell you to place a blank CD in the drive to write to? If so do you click OK? Then if this is all working, does it begin to write the Pregap?

I need to know how far it is getting exactly and what it does when you state it is not working.