New MTU Plextor Burner Not Reading or Writing

[bjswaim]

Thanks for the response. However, none of this worked. Media Player can't see that there's anything in the drive either, just like all the other programs. That's why I think it might be a problem with the drive and not the software. The drive is recognized by the computer and by all the software, however it doesn't detect there is a disc in the drive.

Would appreciate any help anyone can give me including MTU support. And, if it is a problem with the drive, how do I go about getting it replaced asap.