Hoster 5.0.6 die on me in my show

[admin]

Originally Posted by chatrobot

Support said there is no ticket...
I receive confirmation from MTU about the ticket I submitted last night
here is the email:

Ticket: [34056-222​2032348]
Inboxx

11:17 PM (17 hours ago)
to me

Your ticket at MTU.com has been received and assigned ID: 34056-2222032348

Thank you for posting this. Once before, soon after an update to it, our "Help Ticket" script on mtu.com hid a number of Tickets from us. We will track down your ticket number and find it.

Bryan is working very hard to isolate how the audio is getting shut off. Once he can identify and duplicate the problem, we will fix it and probably do a quick release without a lot of other changes in it.

We realize the need for a stable program to run your shows.

In case you missed my post elsewhere, 5.06 released on March 15. By April 3 or 4 we had 900 who had already installed 5.06 and were running it. Only 16 are reporting problems, which gives a 98.2% success rate. That is one of the highest rates we have seen for such a massive upgrade as we did in 5.06.

With that few users with problems, it is hard to get enough facts to identify what the cause is. Historically, one person will give a new fact that helps us identify exactly what to fix.

Believe me, we ARE working hard on fixing this audio silence problem.