Hoster 5.0.6 die on me in my show

[chatrobot]

Doesn't anybody use a backup computer - keeping a known working copy on it at all times?? Instead of losing money. Sorry just had to ask??


To answer this question... no, I don't carry a backup with me. There are enough equipment I need to carry for the show. As I said in my original post, the software was working fine before the show and even work one song in the show before this mystery problem occurs.

However, I agree with you from this lesson I think I am going to keep a backup handy. (I do have a backup system but I did not bring it up to date for the song collection I have)

[chatrobot]

MTU Support Stated:

I have not seen any ticket from you at all. I just searched on your email at rcn, and do not show any new tickets you placed.

As to your issue, can you tell me do you have all of the Windows Updates installed on your computer? Did you do these changes, they were changed on March 13? http://www.mtu.com/upgrades/hoster/windows7-changes.htm

What type of songs are you playing when this happens? Are they .mp3+g, .zip, .kma, .kmh, .bin?

Do these items first, then if this still does not work, please put an Emergency Ticket in here http://www.mtu.com/support/how-to-move-registration.htm
__________________
Bryan, MTU




Support said there is no ticket...
I receive confirmation from MTU about the ticket I submitted last night
here is the email:

Ticket: [34056-222​2032348]
Inboxx

11:17 PM (17 hours ago)
to me

Your ticket at MTU.com has been received and assigned ID: 34056-2222032348
------------------------
We respond in the order received, normally 24 hours Monday to Friday, but it may take longer, especially over holidays.
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IMPORTANT! Do NOT submit another ticket. To add to or view the ticket contents, click this link https://www.mtu.com/kb/index.php?act...056-2222032348
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[admin]

Originally Posted by chatrobot

Support said there is no ticket...
I receive confirmation from MTU about the ticket I submitted last night
here is the email:

Ticket: [34056-222​2032348]
Inboxx

11:17 PM (17 hours ago)
to me

Your ticket at MTU.com has been received and assigned ID: 34056-2222032348

Thank you for posting this. Once before, soon after an update to it, our "Help Ticket" script on mtu.com hid a number of Tickets from us. We will track down your ticket number and find it.

Bryan is working very hard to isolate how the audio is getting shut off. Once he can identify and duplicate the problem, we will fix it and probably do a quick release without a lot of other changes in it.

We realize the need for a stable program to run your shows.

In case you missed my post elsewhere, 5.06 released on March 15. By April 3 or 4 we had 900 who had already installed 5.06 and were running it. Only 16 are reporting problems, which gives a 98.2% success rate. That is one of the highest rates we have seen for such a massive upgrade as we did in 5.06.

With that few users with problems, it is hard to get enough facts to identify what the cause is. Historically, one person will give a new fact that helps us identify exactly what to fix.

Believe me, we ARE working hard on fixing this audio silence problem.

[Roy Dennis]

Closing this thread as 5.07 rectified these problems.