Upgrade from 4 to 5 Issue

[rickyrey]

First I tried to do it upgrading from the executable. When the data went to MTU it responded that I already have Hoster installed on two computers. Yes, it is true but is the same computer I am trying to upgrade. That's when I tried to uninstall and install MTU system responded the same. In both cases the computer was connected to the web.

[rickyrey]

I tried to update from Hoster itself, same response from system.

Anyways, I submitted a ticket but would like to test drive Hoster at home before the weekend. I have a gig tomorrow evening and another on Sunday night.

Thanks for you reply!!!

[billyo]

just a bit of advice..don't upgrade both of them at the same time, upgrade one first and try it , and also do not upgrade on days or a day before your show, just incase the upgrade won't go right..

[admin]

Gentlemen, the fault is not in what rickyrey is doing, but a flaw that appeared in Windows SN and Hoster 4.21, 4.22, 4.32. Only MTU can fix this, and I have done so for rickyrey so he can now install 5.01.

We have instructed our webmaster to delete all RegRecords that contain this flaw, but he still hasn't. I'll call him again today and pressure him to do it. Once done, ths "already installed on 2 computers" should disappear, except where there truly is 2 installs and you are trying to install on a third.

Dale, please note that since May of 2010, we no longer require a prior version to be found when doing an upgrade. In that month, we modified our web scripts to consider "older" Upgrade RegCodes to be the same as Original RegCodes, except the Original RegCode they replaced cannot be used any longer.

Product Upgrades ordered AFTER May 2010 no longer give you another RegCode. Your currently active RegCode you are upgrading is simply extended to allow installing the current version and those for the next 12 months. It really is much easier, except this grimlin that crept into Hoster due to a Windows flaw.

[ddouglass]

Originally Posted by admin

Gentlemen, the fault is not in what rickyrey is doing, but a flaw that appeared in Windows SN and Hoster 4.21, 4.22, 4.32. Only MTU can fix this, and I have done so for rickyrey so he can now install 5.01.

We have instructed our webmaster to delete all RegRecords that contain this flaw, but he still hasn't. I'll call him again today and pressure him to do it. Once done, ths "already installed on 2 computers" should disappear, except where there truly is 2 installs and you are trying to install on a third.

Dale, please note that since May of 2010, we no longer require a prior version to be found when doing an upgrade. In that month, we modified our web scripts to consider "older" Upgrade RegCodes to be the same as Original RegCodes, except the Original RegCode they replaced cannot be used any longer.

Product Upgrades ordered AFTER May 2010 no longer give you another RegCode. Your currently active RegCode you are upgrading is simply extended to allow installing the current version and those for the next 12 months. It really is much easier, except this grimlin that crept into Hoster due to a Windows flaw.

Got it.

[rickyrey]

Thank You

[rickyrey]

I used Hoster 5 yesterday and it worked flawlessly!!! I like the new features and I want to thank you for the fast response with this situation...

[admin]

Originally Posted by admin

Gentlemen, the fault is not in what rickyrey is doing, but a flaw that appeared in Windows SN and Hoster 4.21, 4.22, 4.32. Only MTU can fix this, and I have done so for rickyrey so he can now install 5.01.

We have instructed our webmaster to delete all RegRecords that contain this flaw, but he still hasn't. I'll call him again today and pressure him to do it. Once done, ths "already installed on 2 computers" should disappear, except where there truly is 2 installs and you are trying to install on a third.

Our web master upgraded all Registration Code Records in early June so you can upgrade from 4.21, 4.22, 4.32 to 5.00 or higher without needing MTU to help you.