Can’t reinstall the same version as before.

[jimski]

I sent in 2 requests to support because I still can't upgrade to 4.22. I did not receive and answer, so I thought I would try here again.
It sends me over to the $69.95 upgrade page.
You said you reset it but still doesn't work.
What is wrong?

Jim

[ddouglass]

Originally Posted by jimski

I sent in 2 requests to support because I still can't upgrade to 4.22. I did not receive and answer, so I thought I would try here again.
It sends me over to the $69.95 upgrade page.
You said you reset it but still doesn't work.
What is wrong?

Jim

Jim, did you receive the automatic response saying they had received your ticket? If not then you need to chack your spam/junk folder in your email. Also make sure you don't have MTU blocked.

[WDEWDAD7]

I had a mini crash, well, not really a crash, but my computer went to my back up drive after my main hard drive giggled a little. After resolving that minor issue, Hoster went BACK to version 4.20, I had already upgraded to 4.32. Now when I go to Hoster, My Account, Hoster does NOT recognize my email address. What gives? I have been a member of Hoster for 7 years, How do I get Hoster to RE recognize my email address ????? I would like to re install my 4.32 version. I thank you in advance. I am also going to try to submit a support ticket,

[ddouglass]

Sounds like the back-up drive wasn't quite as up to date as thought it was it it only had version 4.20 on it.
Did you change email addresses between originally installing 4.20 and 4.32?
Are you trying to log into your account on MTU or are you meaning that when you try to reinstall 4.32 that Hoster doesn't recognize your email address?

[WDEWDAD7]

Granted, I did not update my backup drive when I upgraded to 4.32. However, on my main drive, 4.32 is gone, including the icon to install. Should have made a backup disc. But, when I try to log in to My Account @ MTU, my email address is not recognized. When I request a " forgot password " it says "error" Does not recognize my email address. I have sent a Support Ticket request, and received the usual " your request has been received. But, no action yet. This is not an emergency, but, it is an inconvenience. Would like to get back to status quo.

[WDEWDAD7]

How can MTU lose my email address...