Please reset my reg. code

[ddouglass]

Reply to the email response that you got with the original ticket. Let them know you have already removed Hoster from that computer. That is all you can do for now.
As far as the Chat they are only online during the day and no specific hours. If you tried after I posted an answer to you, then I know it was after hours for them.

[OneEskalera]

To Support Dept.

Kindly reset my quad. Reg code. Please also read my submitted ticket(s). This is totally different from the above post. This is for my quad reg. code.
Submitted ticket last Sunday nite but no response yet. Chat online was not able to help me this morning and told me to contact support. So, Now I have 2 submitted tickets. Anyone please buzz support for me.

[ddouglass]

Did you include for which computer names and what regcode in the ticket?
If you got an automatic reply use that to check the status. Should have been fixed by now if you included the above information.
Unfortunately posting in here will not get a quicker response as Support doesn't normally look in here unless specifically requested.

[OneEskalera]

I Included the ticket Number. I Only have duo and Quad Reg. Code. My duo was fine. My quad is the one I needed to be reset and I included the computer name. Now, on my last ticket I did not even receieved an auto response. Support haven't open my ticket. I know it won't get fixed by posting here, perhap they would noticed my post because I haven't gotten any response yet.

[ddouglass]

If you didn't get an auto response email back (sent by server not human) then the ticket didn't go through for some reason. Was this a second ticket on the same problem with the quad? If so don't send it again as the first ticket will get the job done. Depending on how many tickets they got over the weekend will determine how fast they get to yours.
If you forgot to put any of the information in the first ticket, then reply to the email you got with the additional information needed.

[OneEskalera]

Finally, get it going saturday am

[bigjohn]

Thanks for my reg code reset but now I have an older one then what I had before and cant update with out paying more money. Plus with all my other problems with my laptop witch were mostly my fault now I have none of MTU programs working but Hoster and when I need to install again I need to explain why and so on and that reason is a pain on its own.Now for sure every year we will need to pay upgrade cost yes there are some good things added but should have been there in the first place like header files for zip files that all other programs use now dont really need the others except mp3+g witch are the two top types.

Have been with you for some time now but getting tired of what I need to do to keep my program running not mutch freedom or trust on your part program does a lot of things now not sure how great this is but there are many option that should please any host out there and its getting better with the header zip file option but still a lot of things to do before it works well. Not sure how long I will stay with you hope you can make things better for all if not your lose plenty of programs out there now that are not hoster but get the job done.

[billyo]

Originally Posted by bigjohn

Thanks for my reg code reset but now I have an older one then what I had before and cant update with out paying more money. Plus with all my other problems with my laptop witch were mostly my fault now I have none of MTU programs working but Hoster and when I need to install again I need to explain why and so on and that reason is a pain on its own.Now for sure every year we will need to pay upgrade cost yes there are some good things added but should have been there in the first place like header files for zip files that all other programs use now dont really need the others except mp3+g witch are the two top types.

Have been with you for some time now but getting tired of what I need to do to keep my program running not mutch freedom or trust on your part program does a lot of things now not sure how great this is but there are many option that should please any host out there and its getting better with the header zip file option but still a lot of things to do before it works well. Not sure how long I will stay with you hope you can make things better for all if not your lose plenty of programs out there now that are not hoster but get the job done.

you need to email MTU, and tell them about it. i had the same problem at once and they fixed it, MTU is good on acommodating their customers, in some cases, if not all

[ddouglass]

Originally Posted by bigjohn

Thanks for my reg code reset but now I have an older one then what I had before and cant update with out paying more money. Plus with all my other problems with my laptop witch were mostly my fault now I have none of MTU programs working but Hoster and when I need to install again I need to explain why and so on and that reason is a pain on its own.Now for sure every year we will need to pay upgrade cost yes there are some good things added but should have been there in the first place like header files for zip files that all other programs use now dont really need the others except mp3+g witch are the two top types.

Have been with you for some time now but getting tired of what I need to do to keep my program running not mutch freedom or trust on your part program does a lot of things now not sure how great this is but there are many option that should please any host out there and its getting better with the header zip file option but still a lot of things to do before it works well. Not sure how long I will stay with you hope you can make things better for all if not your lose plenty of programs out there now that are not hoster but get the job done.

If MTU allowed the kind of freedom or trust you want then they would not be in business today, because their programs would be pirated so many times that they would be bankrupt and out of business.
For current MTU programs, in most cases the programs can be removed from one computer and installed on another as long as this operation is done on-line can be done without having to contact MTU. There have been many improvements both to the programs and to the server support to allow more freedom for us in installing, upgrading, and sales.
If you have older versions then yes you must contact MTU through the Support Email Ticket to accomplish these tasks.

[admin]

Originally Posted by bigjohn

Thanks for my reg code reset but now I have an older one then what I had before and cant update with out paying more money.

Our security has been improved in many ways over the past 15 months, just implemented in the past release on most of our products. For example:

1. Now, when you order an upgrade, your older RegCodes (such as Hoster 3.xxx) are enabled to install that products latest versions. This does not work with Hoster versions prior to 4.05, so if you are running a prior version, it won't work until you order a current upgrade. Sorry, there is nothing we can do about older versions in the field that don't have this capability.

2. When you want to move your software from a WORKING computer, do it. You don't need to ask for us to reset your RegCodes.

3. We now can make back versions available foe each product on their upgrades page for those who after years of our begging... still won't make a backup of their downloaded software so they have it in an emergency. This costs us in expanded web servers to provide the bandwidth to allow this, but we haven't charged for it yet.

4. We now have added "auto-check for updates". This has several benefits. A) You don't need to add "@mtu.com" to your email "approved" list to insure you receive our notifications. B) You are shown a list of the new features in the LATEST version (not inclusive from what back version you may be running). C) You are told right in the notification dialog f it is a FREE upgrade or not, and a download link to get the latest version in one click. If its not free, there will be an "Order Upgrade" button also to make it easy to upgrade.

5. We can now "back date" the "Installation Date" that determines whether you can install the LATEST version or not. If there are mostly bug fixes, we have back dated years even to insure you are happy with us. However, if we spent $10,000 to $80,000 to add new features and/or fix really difficult bugs (often not a true bug, but a final fix for a computer/Windows problem) then we may require upgrading to get the latest version. We WANT you to be running our best version without bugs. That way you are happy with us.

6. Hoster monthly updates now include significant Brand-DiscID-Track definitions to auto name your Titles and Artists when importing. We're working on a way to offer this as a web-based upgrade of only the new records you don't have already, but that takes a lot of time. For now, we are offering the Hoster+Database (as we always have) on a monthly download. You can see these at http://www.mtu.com/upgrades/hoster.htm.

Originally Posted by bigjohn

Plus with all my other problems with my laptop witch were mostly my fault now I have none of MTU programs working but Hoster and when I need to install again I need to explain why and so on and that reason is a pain on its own.

How can we help here? This is a complaint that I'd like to help, but I don't know what you want us to do?

We realize it is getting more complex to keep a computer working correctly. That is why we spent tens of thousands $$ to empower you to move your installation without MTU resetting your RegCodes.

I expect it took you a lot more time to complain here than to actually get our help. And, out of respect for you... and existing customer... I have spend several hours answering this post.

You don't need to explain anything to us... if you have a legal request. We have a form that you will find on our http://www.mtu.com/support/how-to-move-registration.htm page where you simply agree to our statements and tell us what you want us to do. It takes less than a minute to fill out, so why don't you use it? Others do. It is painless for both you and us.

Originally Posted by bigjohn

Now for sure every year we will need to pay upgrade cost yes there are some good things added but should have been there in the first place like header files for zip files that all other programs use now dont really need the others except mp3+g witch are the two top types.

Not so! Once you have the newer version that allows you to move your installation yourself, we never need another penny from you. Think about it... with tens of thousands of customers, we had to do something to stop the demand on our Support to reset RegCodes. We have done this, and it works perfectly. Since you now know the solution exists... when you are ready, upgrade the MTU products you use, when you want to, and you can then move them to a new computer when you want to. Please stop thinking and posting that MTU ONLY WANTS YOUR MONEY because that simply isn't true. We solved your problem by August 4, 2009.

Originally Posted by bigjohn

Have been with you for some time now but getting tired of what I need to do to keep my program running not mutch freedom or trust on your part program does a lot of things now not sure how great this is but there are many option that should please any host out there and its getting better with the header zip file option but still a lot of things to do before it works well.

Read above. Its not a matter of trust. Its a matter of protecting us from the massive theft that happens WITHIN HOURS if we let our guard down. We also had to find a way to make it easy for you to get upgrades without asking us to spend our time helping you for free. We are still here... no raises or bonuses for 2 years now, but we're here helping you... but its a two way street. You need to now help yourself.

Today... we have discussed scanning our database for those who have purchased upgrades over the years, and have upgraded at least one product in the past 12 months, and we may send out an email notification with a coupon to come get the current versions with all your complaints fixed, so you can be happy with us. Yes, it costs us to process any order, including bank fees so we will have a charge. Then there are all the NEW features we have added that costs us over $100,000 per year. And of course making Microstudio run on Windows 64-bit (which wasn't our fault that W7 was released) was one of the most expensive NEW FEATURES we added this year. But now its ready for you when you want to upgrade to Windows 7 64-bit.

Of course we don't need to get paid back for that work. We enjoy working for free. I assume that's what you do also, since you are asking us to work for free?

Originally Posted by bigjohn

Not sure how long I will stay with you hope you can make things better for all if not your lose plenty of programs out there now that are not hoster but get the job done.

John, if Hoster isn't worth it, and our support isn't worth it, and you truly believe that some competitor has a better product, support, and less restrictive security, then I'll be sorry to see you go.

However, we take orders weekly from others who DID TRY competing products and for one of these 3 reasons returned to MTU. Just today, a fellow gave up his Karma because they only allow you to move the software 4 times before you have to call and get them on the phone, justify their spending their time, and resetting your RegCode. We only require that every.... well, at Karma's rate you'll die before you exceed our limit!

Nuff said. Hope you do your homework before jumping ship.