Key Change Problems

[admin]

Please also be sure to read the XP upgrades page, shown in a panel during installation.

4.22 requires you upgrade your Microsoft DirectX and Windows Media Player, which we have avoided for many years. We simply could not this time.

Please also check your Windows Upgrades (Start button > All Programs > Windows Upgrades) and click CUSTOM. Don't make any suggested HARDWARE driver downloads from Microsoft, but if any appear, go to the manufacturer of that graphics card, network chip, optical drive,etc. and look for their latest drivers. Make all the Microsoft software upgrades.

I expect this has been caused by some upgrade not having bee done yet. It may have been released the day after you did your last upgrades.

[ddouglass]

And yes now you want to "Upgrade" in the Install for Hoster instead of removing old and installing new. The older version is required to be on the computer for an upgrade to install.

[JOANIE]

Thanks to admin for the info on needing to update DirectX and WMP.
That did the trick.
Thanks to Dale on all your assistance as well. If the recommendations to update those components are included in the "YES. I updated my system." checkbox part of the install, I must have overlooked those.
Running the 4.22 upgrade was straight-forward.

FYI - there was nothing in Windows Update that showed a need for DirectX updates. You need to run dxdiag from the run command. I went ahead and ran the end user latest package for DirectX from Microsoft and confirmed several new files were installed. I upgraded WMP to version 11, ran the rest of the subsequent Windows Updates, and power-cycled my PC.

All the songs now play correctly no matter how many key changes I make.
YAY!

Thank you for sticking with me through this process. I knew there was an answer. You guys are great.

[admin]

Originally Posted by JOANIE

Thanks to admin for the info on needing to update DirectX and WMP.
That did the trick.
Thanks to Dale on all your assistance as well. If the recommendations to update those components are included in the "YES. I updated my system." checkbox part of the install, I must have overlooked those.
Running the 4.22 upgrade was straight-forward.

FYI - there was nothing in Windows Update that showed a need for DirectX updates. You need to run dxdiag from the run command. I went ahead and ran the end user latest package for DirectX from Microsoft and confirmed several new files were installed. I upgraded WMP to version 11, ran the rest of the subsequent Windows Updates, and power-cycled my PC.

All the songs now play correctly no matter how many key changes I make.
YAY!

Thank you for sticking with me through this process. I knew there was an answer. You guys are great.

Great!!!

I'm sure Dale is just as excited as I that we are on the right track on this "new" set of problems that can happen without updating DirectX and WMP.

Joanie, you're the trooper for sticking with us and following our suggestions. I wish everyone with a problem was so gracious as you.

[kedmison]

I am still using XP. Do I upgrade Direct X to 10 or 11?

Thanks,

Kelly

[ddouglass]

10, but I found it still shows at 9.0c just a different version number after it.

[kedmison]

Thanks Dale!