Lost All Playlists

mckyj57 · #1 September 7th, 2008, 07:36 PM

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Originally Posted by ddouglass

I am sorry you feel that way. All I was trying to do was give you a way to get you playlists back. If you don't want help then don't post your problems here.

I am hoping that someday, somehow, I will have a trouble-free interaction with MTU and their support. You can't email them any more, you have to post here. So this is their official way to do things. There is no other place to go.

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I was not defending MTU, but trying to point you to a solution. Hoster has been fixed, but there is no way for MTU to help you recover those lost files.

How can I know that Hoster has been fixed? They never said what the problem is, nor what they did to fix it. The version I am supposed to upgrade from was supposed to be the fix for problems in 3.316 or 3.317 (I believe). And nowhere does my problem appear in the lists of things that are fixed by 3.319-21a.

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I have been working with computers for 40 years and most of the problems do come right back to the operating system either not installed right or not beening updated with fixes Microsoft puts out. Yes sometimes 3rd party programs do have bugs and cause problems, but Hoster cannot delete files and has no commands or utilities to do so.

Sure it can delete files. Not only that, it did. Not only that, it can make system calls that delete files just like every other program using the libraries it uses.

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They did fix the problem and it was an operating system bug that they had to rewrite code to get around.

I simply don't believe that. I am on XP, and if XP was deleting files willy-nilly then there would be a stink like you can't believe. If it was a bug in XP, the fix announcement should state what that bug is and what was done to work around it. There is no such information given.

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I am not sure why you say the fix is hard to get. It is still available for download and installs with your existing registration code with no need for intervention from MTU.

It is hard to get because I have no idea what my qualifying date is exactly. It requires registrations and "phone home". And because it isn't done automatically as virtually every other piece of software is today. The several times I have done or tried to do it before, I had to wait for divine intervention which was slow in coming. It is never just "click here to upgrade", which just about everything is these days.

Now bear in mind that I am not talking about you or other individuals, I am talking about MTU.

I have been working with computers for 30 years, and programming them for 20. I know that if you point fingers at other things then issue a fix, it means either 1) you don't really know what is going on or 2) you are not willing to admit you can make a mistake. I personally can make and have made plenty of mistakes, and when I screw up I say "I screwed up".

Nothing in the 3.318 / 3.319 post says anything about deleting playlists. It says nothing about what the problem really was, nor even that there was a programming error. It points fingers in every which direction and talks about things that have nothing to do with the problem. It intimates that Vista is the problem, and I don't use Vista.

I had already gone through all the changeLogs for 3.xxx versions, and searched the forums before posting. Nothing said anything about deleting files on XP. There were some mentions of deleting folders and possibly KMA files, and mentioning Vista, but nothing describing my particular problem at all.

When I post a fix to a problem with something I write, I include a link to a fix. And if some information is needed to install the fix, like purchase date, I state how you can find that out. Most importantly, I describe the defect in the program and state what happened to cause the fault. None of that is present in the sticky thread here, which makes me wonder why it is sticky.

I originally purchased Hoster in November of 2005, I am pretty sure. But beyond that I don't really know. I may have upgraded in December of 2006 or so, but I couldn't tell you for sure. Am I supposed to write a note to myself to note the date? I found my original install email, and nowhere does it say "note this date, you will need it for future upgrades". If they are checking such things, there should be that date in the About for the program, one would think. When I go to Help --> About Hoster, it gives me no help on how I find out whether I am eligible to upgrade. When I click check for updates, nothing there tells me whether I am eligible. The last time I just tried to install it, I was down for a week waiting for a support response as it wiped out my authorization to run it on that computer.

I am just frustrated because every time I try to interact with MTU, it is never as simple as "We screwed up, here's the fix. We apologize for your trouble." And it always involves people chiding me that I somehow should have done something to avoid the problem.

I have spent almost a thousand dollars with MTU, and I am not happy. I don't use the software anymore for gigs because it lagged badly in feature set, obviating my investment. I have had hassle after hassle trying to figure out how to upgrade and install, manually reentering the same old name, address, and email a dozen times, when nowadays the standard is "click this link".

ddouglass · #2 September 7th, 2008, 09:59 PM