In most cases the cause for this is the drive image (preinstalled or recovery disk) was created on an Intel based machine then deployed on an AMD based computer. This is fast and cheap for the manufacturers but causes a problem with the service pack installation. If your computer is an AMD based computer and the BSOD stop error was 0x00000007E then that is your problem. If you do a reload from a recovery disk you may still be in the same situation as the recovery disk has the same drive image.
If you can boot into safe mode there is a simple fix.
- Restart computer and press F8 key repeatedly until Windows Advanced Options Menu appears.
- Choose Safe Mode.
- Browse to C:\Windows\System32\Drivers.
- Find a file named “intelppm.sys” and rename it to “oldintelppm.old“.
- Restart.
Of course if you reload from a Windows disk then manually load all the drivers you won't have this problem.
July 25th, 2008, 04:13 PM
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