Problem installing 3.315 on MY Vista system

[jay taylor]

did not work .....

[jay taylor]

do i need to remove from the recycling bin also ......
do i need to do a restart before i load hoster ......
will this help ..

[jay taylor]

tryed the restart ..... no dice

[MTUSUPPORT]

There is something in your system that is messing this up. This is what it states to me on Installshields website about this problem. They said its fixed by doing what I just told you above.

Its not a vista problem, but something with your OS.

When you installed Vista, how did you install it? Did you reformat your computer and do a clean install or did you upgrade from Windows XP?

If you upgraded, most likley this is your problem, and you would have to reformat your hard drive and then reinstall Windows Vista as a Clean Installation.

[jay taylor]

this is a brand new computer ..... 1 week old ....
came factory installed with windows vista buisness.
i did a complete restore to out of box specs this morning just to be safe.(although i never put any software on it) except trying to put on hoster
i have not loaded any software or added any hardware to this laptop.
please see top of this thread for computer specs.

[jay taylor]

Error Number:0x80040702
Decription: Failed to load DLL:_ismtu

Setup will now terminate

[jay taylor]

i really hate to ask this question but if this program does not work for me, then what is your return policy?

i really liked this program after using it on a freinds computer, and thought it would be great for me as well .

unfortunately it seems that its not going to work on my laptop.

i really wish it would .

i was loking forward to the ease of use that this program brings to karaoke.

if there is any more tech support that you can proivide me to get this going it would be greatly appreciated.

other wise please reply with the information to my first question in this message.

thanks,
jay taylor