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#1
May 26th, 2006, 01:36 PM
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Did you maybe purchase the items with a different email address? If so you will need to log in to your store account with that email address. Then check your history for purchases. If that isn't the case, then MTUSupport will have to work on this.
__________________
Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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#2
May 26th, 2006, 04:05 PM
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Give me your First and Last name, so that I can search the database to see if I can find out where it is.
It should be in your record.
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Bryan, MTU
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#3
May 26th, 2006, 06:06 PM
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#4
May 27th, 2006, 06:59 AM
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Keith, I have viewed your record. The problem is in our database. We shifted eCommerce stores right at the time you ordered, and your order has been "temporarily" lost.
I have emailed our web master to find and link it to your record. It will probably be Monday before it is done. Check your Store Account periodically. When the order is reconnected, your download links will appear. Please save all your downloaded files on CDROM once you can access them. Then, this won't happen again. Computers can foul up records. CDROM's are safer. 
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