can't import songs

[billyo]

Originally Posted by djcharli

Ok I looked around and I don't know how to uninstall without going in to programs and uninstalling also I have the 3316 program no 17

i think i know the reason why i might be wrong..but did you buy the upgrade 3.319?, if you still have the 3.316 i think they sent you the upgrade by mistake, caused thats what happened to me, they sent me the 3.318 upgrade ,( i have 3.317 ) by mistake and when i upgraded it i started having the same problem, when i removed the upgrade thinking i had a bad download and tried to re-install 3.318 again and thats when i found out that i did not qualify.