Computer problem solved with new audio card

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Alot of money was spent on this Hoster program version 2.219 and every penny was a waste so far. I am not the purchaser but have been the technical support person for this MTU customer for a few years now and I must admit it's been the most aggrivating software I have ever had to work with. The new software I've had to work with, Hoster ver 2.219, has given me just as much trouble as the other MTU software I've dealt with. The problem: Trying to get it to work as it should.

Customer is has copied over 20,000 time consuming songs into a laptop computer only to find disappointment and frustration rather than any piece of satisfaction. Audio dropouts are apparent in almost every one of those approximate 20,000 songs. I have visiting this MTU website and searched for a means to clear up the issue with no success. The MTU website advised to turn off various computer functions, many of which I completely advised against. Windows settings and configurations that normally should be left alone, I was told to disable. I disabled all of the reccommendations by the MTU support webpage and the audio dropouts are still present and unacceptable. Windows and all drivers have been updated as well.

This customer paid top dollar for a software program that is not functioning properly. The laptops hardware is more than capable of handling the copying process and other software such as Windows Media Player works perfectly fine which leads me to believe the problem lies in the Hoster software. A software upgrade from MTU for Hoster is all that's left to try and I advised the customer not to put any more money into upgrading the software when he already paid for the program once and its malfuntion isn't his fault. He, as well as everyone else who experiences this problem, should NOT have to pay to upgrade a program that simply will not work.

Any suggestions?

Hoster Version 2.219
Pentium 4 1.8
512 mb ddr
60 gig
External Plextor CD Writer/Burner
Windows XP with SP2
VIA Audio
Savage S3 32mb video