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Computer problem solved with new audio card
Alot of money was spent on this Hoster program version 2.219 and every penny was a waste so far. I am not the purchaser but have been the technical support person for this MTU customer for a few years now and I must admit it's been the most aggrivating software I have ever had to work with. The new software I've had to work with, Hoster ver 2.219, has given me just as much trouble as the other MTU software I've dealt with. The problem: Trying to get it to work as it should.
Customer is has copied over 20,000 time consuming songs into a laptop computer only to find disappointment and frustration rather than any piece of satisfaction. Audio dropouts are apparent in almost every one of those approximate 20,000 songs. I have visiting this MTU website and searched for a means to clear up the issue with no success. The MTU website advised to turn off various computer functions, many of which I completely advised against. Windows settings and configurations that normally should be left alone, I was told to disable. I disabled all of the reccommendations by the MTU support webpage and the audio dropouts are still present and unacceptable. Windows and all drivers have been updated as well. This customer paid top dollar for a software program that is not functioning properly. The laptops hardware is more than capable of handling the copying process and other software such as Windows Media Player works perfectly fine which leads me to believe the problem lies in the Hoster software. A software upgrade from MTU for Hoster is all that's left to try and I advised the customer not to put any more money into upgrading the software when he already paid for the program once and its malfuntion isn't his fault. He, as well as everyone else who experiences this problem, should NOT have to pay to upgrade a program that simply will not work. Any suggestions? Hoster Version 2.219 Pentium 4 1.8 512 mb ddr 60 gig External Plextor CD Writer/Burner Windows XP with SP2 VIA Audio Savage S3 32mb video |
Re: Too much money for a product that won't work.
were in md are you
please pm me i my be able to help you i am a beta tester and i live in md if you want help pm me i am not mtu but if you want it fixed i may be able to help have a good day |
Re: Too much money for a product that won't work.
I ran 2.219 on a system that was FAR under minimum specs (Compaq 1700us, 733mhz pentium, 256 mb ram, 40gm hdd) without a single drop out ... the only thing I have to ask is, how much junk is running in the background taking up system resources?
The system I was using was less than 1/3rd of what you describe, and I had not a single problem ... 95% of the posts I seem to see about different issues are "user induced" ... |
Re: Too much money for a product that won't work.
I'm also curious as to how you got 20,000 KMA files on to that hard drive?
2,000 KMA files imported at 128 is roughly 10 GB, so 20,000 would be roughly 100 GB. Now, to get 100gb on a laptop with a 60gb drive is quite a feat.... |
Re: Too much money for a product that won't work.
I am a customer like you. Let me re-phrase that. I am a satisfied Hoster and MTU laptop purchaser. The company does make good on its products. Hoster's latest version is 3006 now and that problem has been solved.
I have MTU's laptop and I take advantage of all the free upgrades, when available. If not I upgrade for a small charge. You just have to keep up to what's happening for these upgrades in a timely manner. MTU does Beta test it's products and does solve some impossible bugs. It has come a long way to being a program that we all play a part in creating. MTU listens to us and bends over backwards to have the best karaoke program out there. 20.000 thousand songs on a 60Gig hard drive! Yes it was a lot of hard work, but hasn't your customer tried out a few installed songs first before installing that many? It seems the purchaser should have complained long ago and could have had a free upgfrade. But I am wondering why you chose to complain now instead of the original purchaser. Quote:
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Re: Too much money for a product that won't work.
i have been using hoster for 8 months, on my laptop and my rackmount, my laptop is 5yrs old and barely meets the specs, yet hoster runs flawless. sounds like your cust needs a new tech. Bob :e
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Re: Too much money for a product that won't work.
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It sounds to me like you need to stop working with this customer. There is some "pressure" you are under that you are passing on as negatives and insults in our Forums. I would have thought from your 2003 posts that you would have learned there are many users here willing to help with advice if you are willing to receive it, and quit your insults. Next time you come to our Forums, come with an attitude of gratitude, not disdane and insult. It will get you much farther in receiving help... and in life in general. As to our phone... FYI not one competitor even has a phone number on their web site. They don't have a Forum, and their customers come to MTU for help. If you read our Support page, you will see there are three means listed to receive support, and phone is NOT one of them. Furthermore, contrary to your post, we state VERY CLEARLY that we DO NOT return support calls. Phone support is available for FREE... on an as available basis. If I had the answer to solve your problem, I would willingly post it here. However, it is not a software issue. It is a computer issue. Someone is going to have to take their time to help you resolve the issues with your computer. I STRONGLY suggest you change your attitude and just maybe, someone nice enough to care will try to help you solve your problem with your customer who has an incorrectly built computer. Someone is going to have to guide you where to look. However, they will need you to have a positive, appreciative attitude. If you don't do EXACTLY and ACCURATELY what they instruct you to do, you won't get your problem solved. I suggest you first spend some time in these Forums with the Search, click the Advanced link and enter the two words - Audio Dropout - to see what has been posted before to solve this problem. Your answer may already be there. When solutions are posted and there is no final post that says "Thanks... that fixed it", don't worry. It was fixed and the person didn't bother to come back and thank those who helped them... just like you didn't in 2003 when you were helped by others with KPro. :e :f I doubt that if MTU's customer upgrades to Hoster 3.006 for $19.95 it will solve this problem. There are many feature upgrades and bug fixes from 2.219 to 3.006, but none of them directly address the audio dropout problem. That needs to be fixed first, then they should consider purchasing the upgrade. |
Re: Too much money for a product that won't work.
here we go again.......................
the only fix for this guy is to reformat the laptop and start fresh. its obvious he has a external hard drive and that may be the problem in itself. ive had a few bad external hard drives myself. my other suggestion would be to only put software on the laptop after you reformat that you are going to use with hoster. dont use the laptop to surf the net or dont put nortons anti virus on either. good luck :g :g :g ps: david, i have to say you were very controlled this time..........just kidding :) |
Re: Too much money for a product that won't work.
I had the same type of problems with my laptop, found out it was because of shared memory with my video card. Thanks to Bryan and MTU forms and Hoster manual, I have used my laptop flawlessly at several shows. I have found the cost for MTU products are very small when you consider the support that comes with them. :)
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Re: Too much money for a product that won't work.
I also have a laptop computer that I use at home. It only has 256 meg of memory, 800mh celeron prosser and 8 meg of video memory. I don't have any proplems with it running 3.006. I think I would do as Beavis said and reformat the hard drive and start over. I think Hoster products are the best, and well worth the money. :)
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Re: Too much money for a product that won't work.
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Some folks just don't understand that Forums are FREE HELP. Problem is, when you come in with guns ablazing... its a real turn off. Free help is ASKED FOR, not demanded. I hope our unhappy tech can overcome the pressures he is facing and get down to business. Also, I can't believe someone would really import 20,000 songs (that's like over 1,500 discs :e :e :?) without playing some of them first. I truly feel sorry for the end user if that is what he/she did. :s |
Re: Computer problems cause unhappy users!
i for one dont hink anyone imported that many tunes. is there even that many songs out there????
when you really break it down, 20,000 tunes @ $1 per song = a $20,000 dollar music collection. he's bitching about a program that costs $180 bucks !! ive lost more money than that waking down the street. :g :g im just happy not to have to lug the disc's around ! keep up the good work David & Bryan. your product is superior ! the forum is full of great people helping great people! you cant help those who dont want to be helped. |
Re: Computer problems cause unhappy users!
HI' Everyone I would just like to say i have been helped many times on this forum, and by MTU, Thanks again for all the help. until i got Hoster i was carrying 1400 cdgs and 300 music cds. hoster made all that go away. my wife Helga has been loading disc into hoster for her system for about 3 months,she has 25.000 songs in her system and about 20.000 songs for dj. we have 6 systems all with their own library of cdgs and music cds. we hope to convert all to hoster someday. we have bought 3 copys of hoster so far. and would not use anything else. until a few yrs ago i did not know how to turn on a computer now i run my shows with them. so if i can do it anyone can. Thanks Again, Bob :) :)
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Re: Too much money for a product that won't work.
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I consider myself to be an average person, possessing an average amount of curiosity, and I played back a couple of tracks after importing my FIRST cdg disc into Hoster, a program completely new to me.. That's just human nature. 20,000 songs without checking...BULL. If anyone believes that, I know where I can get them a real HOT deal on some attractive water front property in the Mojave. :g George |
Re: Computer problems cause unhappy users!
The first things that you need to take care of on the computer are the Audio and Video cards.
With your clients computer having the following parts, which the video card is stated to NOT work under our Computer Requirements for the software. VIA Audio- Replace with a quality sound card, that is not using the processor to drive the audio. Savage S3 32mb video Here is what is stated on our website at: http://www.mtu.com/basics/karaoke-hoster.htm go to the bottom of the page under Computer Requirements. Graphics video card with 8MB or more of RAM must support Direct-X 9.0 or higher. Dual-display requires an ATI (MTU recommends ATI Radeon series), NVidia or equivalent dual-display card. S3 video cards will NOT work. |
Re: Computer problems cause unhappy users!
I don't think it should go that far.
I believe he was trying to get a new Hoster install for free. But wasn't slick enough. If he wants to do karaoke, Hoster is the way. Give him time to repent. |
Re: Computer problems cause unhappy users!
DJ Yale>>> Sorry. I could be wrong about the songs. It's not like I went in and counted them all and I don't know much about Hosters software. The customer had told me there were approximately 20,000 songs. I don't know if his count is correct or how large those files are, but that's what I was told. He may even have an external hdd that he uses as well, so maybe that's why the number sound kinda off. The background processes that you mentioned were all turned off so there shouldn't be any heavy load on the processor. hmm..... Just boggles my mind.
Jdavia>>> We'll probably upgrade to version 3.006 and hopefully that helps. :) If that doesn't work, we'll backup all the songs that have been recorded and formatt the hard drive and install and set up everything fresh. My purchaser is my grandfather and I guess he missed the free upgrade. :r I didn't even know Hoster offered free timely upgrades so you can't really blame me there. :) And no, it's not a MTU computer. He installed the software onto an older HP. It probably would be best to just format and repartition the hard drive and start fresh. It may even be pointless to back up the songs since they all have dropouts. And No, i wasn't trying to get anything for free. lol I"m not the one paying for it anyway. so why would I try to get it for free? Secondly, if I wanted it for free, I'd go to a website in germany and download it along with the crack. I don't pirate software, but it's out there all over the place. bob>>> "i have been using hoster for 8 months, on my laptop and my rackmount, my laptop is 5yrs old and barely meets the specs, yet hoster runs flawless. sounds like your cust needs a new tech. Bob" First of all, that was kinda rude. The "tech" is me. His grandson who just graduated from college and possesses my CompTia A+ Certification and now preping for MCSE, so quite frankly, there's nothign wrong with the tech. He's a newbie, and doesn't have the experience, but he's certified, free, and is family. I"m glad you haven't had any trouble with your installation and performance. Good for you, but this is a completely different computer, owned by a completely different person with completely different software applications installed than what you have. At least this "tech" doesn't have a pride issue and came on this website for help. Yes, that's right. I came here for HELP, not to be insulted. So either help me out here, or stay out of this thread. I want help, not critisism. admin>>> Yes, you're right. I do have alot of pressure and tension with that computer. It always has some sort of problem. lol I"m always having to fix something on that computer. but well, my grandfather is old and computer illiterate so I guess it can be expected. I do apologize for my negativity. It's just frustrating when you have to work with the same computer over and over and over and over and over and over and over and over and over and over.. .... and over. lol and then some more. I can't stop working with the customer because it's my grandfather. lol :) So you can see my situation here right? lol I can't charge him because he's family, I can't say no because lord knows I love him, and since I can't say no, I'm over there at least every 3 days fixing SOMETHING. lol So yea, I apologize for my negativity but you can see where I"m coming from. beavis>>> Hey, I think I remember you. :) I think you helped me with kpro a few years back. I'll probably end up erasing everything and starting over. Who knows what all has been reconfigured or installed onto that computer. I don't think it's used on the internet, so it's probably not a virus. Yeah, he has lots of discs. That's why he got this Hoster program. Because he's tired of carring around all those discs, having them get scratched up and everything else. But he loves his karaoke so I don't look for him to give it up. Over 70 years old and still hosts karaoke. Wow. He's been doing it for awhile. That's why he has so many songs. bspaint>>> Yes, this comptuer has shared memory. I added more RAM to try and compensate for the loss and also looked through the manual and followed all instructions there as well as the MTU support section. Still no success. :( Georege>>> I never asked you what you believe and what you don't. I don't even really care what you think. I was told he has approximately 20,000 songs. He could have counted wrong or he could even have an external hard drive he uses as well, but as far as you accusing me of a liar goes, I don't really give a crap. :) I'll tell you as I told someone else, I came here for help. Not to be called a "liar" who's making up fairy tales. So yeah. Either help me out here, or go away. I consider myself to be an average person, possessing an average amount of curiosity, and I played back a couple of tracks after importing my FIRST cdg disc into Hoster, a program completely new to me.. That's just human nature. George, you're talking about a 72 year old man. :) He doesn't have a wonderful intelligent know it all genius mind like you do. He's old. Everyone>>> Sorry for being so aggrivated with this. I don't want to come on as some know it all ass because that's not who I am. I'm just a person who is aggrivated with having to work on teh same computer ever 3 days. lol (read the post for the admin above)Thanks to those who offered advice and "go away" to those who wanted to get smart. I ordered a PCMCIA sound card and hopefully that will help. Also, since all of the songs have dropouts anyway, I'll probably end up erasing everything and starting over. Bless his heart. He's going to hate having to do that. Especially if he has as many songs installed as he said he does. |
Re: Computer problems cause unhappy users!
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Thanks |
Re: Computer problems cause unhappy users!
I'd be very surprised if the .KMA files are corrupted and would have to be re-imported.
George |
Re: Computer problems cause unhappy users!
i think we should forgive shade!! anyone who takes the time to post in a thread that long, deserves a second chance !!!
Apology accepted !! :) :) :) |
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