lack of support with hoster can any one help

[mrkaraoke]

my apologizes in advance if this is in the wrong spot or considered inappropriate.
I have been away from mtu for a long while now. I had had major health issues and lay comatose for over 6 months and a very long recovery time.
But now that I am able to get up and around a little I wanted to start doing a show now and then. but the computers i had hoster installed on 1 the drive had crashed and my backup was not working for some reason, I got both computers back up and running but was unable to install hoster back on either computer as i got the message that it was already installed on another computer well the 2 it is /was installed upon are no longer installed upon them ant way on 6-4 2011 I filed a trouble ticket for an unlock of my key waited a few days and got no responce so i added more info to the ticked a few days later still no responce and i gad gotten an opertunity to book a show so i updated my support ticket again as of today 6-13-2011 still no responce for my trouble ticket. so i had to cancel the show and wait why is it taking so long to do a simple unlock?
my info:

1. Computer Type - (Laptop)
2. Operating System- (Vista)
3. Processor speed-(dualcore 2.0 Hz)
4. Ram in computer-(4Gigs)
5. Hoster Version-4.06
6. A detailed description of the problem. i can not install the software as it is locked out.

If any 1 can help thank you. the show i had booked would have allowed me to upgrade to the new version of hoster, but my health has kept me with out income for almost 2 years now.
sorry for the long message but I dont know what else to do.
Mr Karaoke