Search Online Database not working

[smoky]

Roy:

I filed a trouble ticket and the only suggestion they had was to rename the holster.exe file as holster534.exe and run it by double clicking it. No luck, still cannot access the online database.

Basically MTU is telling me my firewall is blocking holster.exe.

But I feel certain that is not the case. I have turned the firewall completely off, insuring all ports are open, all programs are unsecured, and a vast array of other risks.

It keeps telling me "The Online Database Lookup did not return any information for this disc."

If that is true, then it must be reaching the online database. So far I have not been able to get ANY info from MTU regarding what database they are using (it used to be freedb) and exactly how they access that database. I am really flying blind here.

If I believe that message it means that the server (whoever it is) really doesn't have any karaoke music at all. Would you try a disc we both own in common? I have many Chartbuster, Sound Choice, and Pocket Song Discs. I especially have a great many Pocket Song Broadway discs.

If you access data for a disc and I cannot access data for the same discs, that would at least eliminate a chunk of wrong avenues for troubleshooting.

Smoky