Upgrade Dates

[Musicman51]

I got looking at my account. Seems i last updated Monday June 28, 2010 to Hoster 4X. I was kinda thinking about upgrading before my 12 months runs out. But on the bottom it says "Link Expires Thursday 29 July 2010" "29 Downloads remaining" huh? is that the expiration date for that update to Hoster 4 ? Sure tain't 12 months?

[ddouglass]

Originally Posted by Musicman51

I got looking at my account. Seems i last updated Monday June 28, 2010 to Hoster 4X. I was kinda thinking about upgrading before my 12 months runs out. But on the bottom it says "Link Expires Thursday 29 July 2010" "29 Downloads remaining" huh? is that the expiration date for that update to Hoster 4 ? Sure tain't 12 months?

Did you purchase an upgrade on June 28, 2010 or did you just download and upgrade at that time? That date would have been before the "expiration date" you list so was probably just a download and upgrade without a purchase.
Also are you sure you are looking at the right registration code? That may be an older registration. I know I have several old ones listed showing expiration dates, but have newer ones that have future dates.

[Musicman51]

I purchased the 12 months worth of update downloads..or so i thought? My 12 months aren't up yet.

[Musicman51]

Here's a copy minus the payment info etc. Order # (Shipped) Order Date: Monday 28 June, 2010 Order Total: $24.99

Delivery Address Shipping Method FREE SHIPPING! (Free Shipping Only) Products Base Final 1 x Video Hoster Lite 4 Upgrade Registration Code : Delivery : Internet $49.99 $49.99

Billing Information

Billing Address Payment Method Credit Card : Authorize.net Discount Coupon: -$25.00 Sub-Total: $49.99 FREE SHIPPING! (Free Shipping Only): $0.00 Total: $24.99

Order History

06/28/2010 Paid klc 06/29/2010 Shipped Shpped Internet Download

Download links

Video Hoster Lite 4 Upgrade Registration Code: Registration Email: Link expires: Thursday 29 July, 2010 29 downloads remaining

[ddouglass]

Link Expiration is not your upgrade expiration. Link Expiration is always 30 days after purchase. This means you have 30 days after purchase to download , install and register the first time.

So in that case you still have until 27 June 2011 to upgrade for free.

[Musicman51]

Thanks Dale, just a tad bit confusing i guess.

[admin]

When you order at out store, a script automatically sends you an email with the order, and a link to your "store download" link. Now, the store is on mtu.com, and if we allowed you to download forever, it would "often" shut down Internet access to our sales and store web site.

We CANNOT upgrade store links for everyone and every product they ordered. It would cost $$$$ in time to do this.

So, we have http://download.mtu.com/download.htm where you can get the latest downloads. Also, if you go to any product sales page, you will see an "Update" navigation link at the top right of the page (in the nav bar). This will take you to that product's upgrade page; ex. http://www.mtu.com/upgrades/hoster.htm for Hoster and Lite.

This keeps the download traffic off our sales/store site, and allows us to provide you with back versions we are still willing to support.

[Musicman51]

Thank You admin, great idea you came up with. Thank you for your continued excellent customer support, and the great products you have created to make our job so much easier. Much appreciated. George