Microstudio upgrade

[Garry A. Leslie]

Help,
I bought the upgrade for Microstudio because I recently invested in a Plextor 760a, and 2400 does not recognize this drive.
My download link is just a series of numbers and I don't know how to download it.
my order says "shipped" but doesn't give me a registration or mention my e-mail.
Please advise
Regards from across the pond.
Garry

[ddouglass]

Are you trying to download from email link or from store account?
Maybe this will help.
http://www.mtu.com/support/faq/faq-website.htm#download

[Garry A. Leslie]

Hey ddouglass,
Have already been through the stages.
My account gives me a download code, numerals and capitals.
Try to use this...nowhere
Used the links in the e-mails.... nowhere
Been through the FAQ's....nowhere
Been through the critical downloads....nowhere
My upgrade is from 2400 to 2613
I bought this at least 4 years ago or whenever it was upraded from 2315
In the past upgrading was simple, have upgraded Vogone, Hoster and Keyrite
recently with no problems.
I don't have a registration code to use because of the age.
I wouldn't have bothered to upgrade now except the old version doesn't rcognize my Plextor 760A
I really need an email with the registration code or a download site as in the old days, why is Microstudio different from everything else?
Regards from across the pond.
Garry

[ddouglass]

Garry,
Are you looking in your original order for the program or in the upgrade order ($15) for your download link? The original order will show that the link is expired and won't have the download button. Your upgrade order should have a Download button at the bottom of the page and show expiration one year from purchase date.

[Garry A. Leslie]

ddouglass,
Yes I tried the original code although I didn't expect it to work.
My order for Microstudio 2613 does not have either a registration or email address at the bottom, as do other upgrades I have purchased.
What's more it doesn't have the Download section at the bottom either.
It gives me an M/C code for internet download, but no one seems to know how this works.
I thought the new download procedure was to make everything simpler.
Regards from across the pond.
Garry

[ddouglass]

Sorry I couldn't help Garry. MTUSupport will have tolook at your account and fix it.