MTU Hoster Support Tickets

[bowfishn]

Not sure what is up with the support tickets, but I have tried 4 times over the last few days to send Two in. I never received a ticket number in an email. I also tried to do a live chat but it went to email and said an email has been sent, but no email and yes I always check my spam.

One is about the Sale pricing:
" I purchased the Video Hoster Quad on 11-26-2015

1 x Video Hoster Quad Software on CDRom (Hoster4n4) = $429.99
Delivery Internet
Coupon Code - If available it will be shown at the top of this page:BF2015: -$150.50
Sub-Total: $429.99
FREE SHIPPING! (Free Shipping Only): $0.00
Total: $279.49

The advertised price was:
Video Hoster (4 computer) for ONLY $246.99!

No matter what I tried it would only enter for CDRom but as internet delivery with the higher price."

The other is about getting a reset on my code 6e36 , the 2 computers I had used for that code are no longer being used, I went to upgrade the code for the new computers and it will not let me even though I have paid for the 540.03 upgrade.

Any help would be appreciated.

Shane

[bowfishn]

Just received the ticket for the first problem, the pricing.
Now if someone could let me know about the code reset.

[bowfishn]

I just tried the live chat for the reset, maybe this time it will go through.

[bowfishn]

Ticket generated for second problem.

[Roy Dennis]

Have you tried re installing it since receiving the first ticket ?

[bowfishn]

I just received the ticket today and have not had a chance, but will try a bit later today. Thanks