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#1
May 16th, 2014, 07:57 AM
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Unregister Hoster 3.316 to allow 5.20 install
A few weeks ago I purchased an upgrade to my ancient version of Hoster (full version). The old version (3.316) does not have the built-in feature to unregister and move the installation to a new computer. I submitted a Help Ticket on 4/29/14 and received acknowledgement the ticket was received.
It's now been over two weeks and I'm yet to get a reply. Should it take this long to get a reply to a help ticket? 
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#2
May 16th, 2014, 08:29 AM
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Re: Unregister Hoster 3.316 to allow 5.20 install
Bernie,
No it should not, this means we either did not get it or it answered but in your spam folder. Please come to the online chat, and we can fix it in a minute. You can also email me at support@mtu.com
__________________
Bryan, MTU
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#3
May 17th, 2014, 12:03 PM
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Re: Unregister Hoster 3.316 to allow 5.20 install
I also filled out a request last week and got no response.
I have hoster 5.10 that was on 2 computers, oldest one quit and now won't start. I bought a new computer and want to upgrade to the new version for the new computer. Computer that still works is Ruby. Thank you, Gary Bourgeois
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#4
May 17th, 2014, 02:27 PM
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Re: Unregister Hoster 3.316 to allow 5.20 install
Did you send an email to Bryan at support@mtu.com with your details or use the online chat as Bryan asked ?
Probably closed for weekend now but he answered your post soon after you posted it. Still worth a shot with the email though.
__________________
Roy. Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205 Show Backup: Windows 10 Acer Aspire Touch Screen V15, Intel core i5, Iris Graphics 6100 up to 8277mb dynamic video, 16Gb memory, 1 TB hybrid HDD. K-lite Mega pac. Show Computer: Windows 10, Dell Inspiron 15 7000, CPU I7-855OU, Ram 8GB, Graphics UHD620 + Nvidea GeForce 940MX, Hard Drive SSD 256GB + 1GB internal.
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#5
May 19th, 2014, 10:15 AM
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Re: Unregister Hoster 3.316 to allow 5.20 install
Thank you Roy, I'll send an email to Bryan.
Gary
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