Unregister Hoster 3.316 to allow 5.20 install
 

A few weeks ago I purchased an upgrade to my ancient version of Hoster (full version). The old version (3.316) does not have the built-in feature to unregister and move the installation to a new computer. I submitted a Help Ticket on 4/29/14 and received acknowledgement the ticket was received.

It's now been over two weeks and I'm yet to get a reply. Should it take this long to get a reply to a help ticket?

Re: Unregister Hoster 3.316 to allow 5.20 install
 

Bernie,
No it should not, this means we either did not get it or it answered but in your spam folder. Please come to the online chat, and we can fix it in a minute. You can also email me at support@mtu.com

Re: Unregister Hoster 3.316 to allow 5.20 install
 

I also filled out a request last week and got no response.
I have hoster 5.10 that was on 2 computers, oldest one quit and now won't start. I bought a new computer and want to upgrade to the new version for the new computer.
Computer that still works is Ruby.
Thank you,
Gary Bourgeois

Re: Unregister Hoster 3.316 to allow 5.20 install
 

Did you send an email to Bryan at support@mtu.com with your details or use the online chat as Bryan asked ?

Probably closed for weekend now but he answered your post soon after you posted it. Still worth a shot with the email though.

Re: Unregister Hoster 3.316 to allow 5.20 install
 

Thank you Roy, I'll send an email to Bryan.
Gary