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  #1  
Old July 19th, 2012, 05:10 PM
Ernie Ernie is offline
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Problem after reformatting computer

After reformatting my computer, I tried to open Hoster. It came up with an error message. Error Number: 0x80040702 Description: Failed to load DLL:_ismtu setup will now terminate. It worked before I reformatted. I have XP with Service Pack 3. I haven't tried other MTU products. Does anyone have any idea where I go from here? I would appreciate any thoughts.

Thanks,
Ernie
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  #2  
Old July 20th, 2012, 04:53 AM
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Roy Dennis Roy Dennis is offline
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Re: Problem after reformatting computer

This answer is from the knowledge base, click on the link or paste into your browser and follow instuctions.
http://www.mtu.com/kb/kb/index.php?a...id=117&relid=1
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  #3  
Old July 20th, 2012, 05:25 PM
Ernie Ernie is offline
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Re: Problem after reformatting computer

Roy, Thank you for helping me... it worked. Roy I hate to take advantage of you, but you seem to be the smartest person I know about computers. Thank God we have you on MTU. I am still having lots of problems after formatting. I have ask on a lot of forums how to do what I'm about to ask you, but no answers. I would like to blow away EVERYTHING on my hard drive and then reinstall windows XP like it was when I bought it. How do I do that???? I realize this is a Hoster forum, so if you don't feel it's appropriate I'll have no bad feelings at all, and I mean that.

Thanks,
Ernie
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  #4  
Old July 20th, 2012, 06:50 PM
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Roy Dennis Roy Dennis is offline
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Re: Problem after reformatting computer

Ernie, thanks for the compliments, I might understand MTU products quite well but to tell you how to restore your computer to it's original state is another thing
It depends on a number of factors, sometimes you are supplied with an original installation disc, sometimes the hard drive has a hidden partition with the original files, in which case there is normally a program listed in the Start/programs list named something like restore or recovery, I can't tell you exactly you would need to read up literature that came with your computer.
Other times your asked if you would like to make a recovery disc to free up more room on your hard drive, so if you did something like that when you first purchased your computer, unless you still have those disc's or the original installation disc I'm afraid your up the creek.
The only other option I can think of is to buy a new copy of Microsoft windows and that's not cheap.
So the first thing is to see if you have a recovery program listed.
If you have still got the original installation disc or backups you may have start a one time boot by turning on the computer then hit the F12 key just before the first screen appears to make it boot from the CD disc, if you don't catch it in time you will have to let it load as normal and shut down and try again.
It can be a long job reinstalling as if it is a few years old there can be a lot of Microsoft updates to install as well which has to be done over the Internet so I would make this a last resort.

What are your other problems you are having ?
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Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205
Show Backup: Windows 10 Acer Aspire Touch Screen V15, Intel core i5, Iris Graphics 6100 up to 8277mb dynamic video, 16Gb memory, 1 TB hybrid HDD. K-lite Mega pac.
Show Computer: Windows 10, Dell Inspiron 15 7000, CPU I7-855OU, Ram 8GB, Graphics UHD620 + Nvidea GeForce 940MX, Hard Drive SSD 256GB + 1GB internal.
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  #5  
Old July 20th, 2012, 07:26 PM
Ernie Ernie is offline
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Re: Problem after reformatting computer

Roy, Thank you so VERY much!!! Some of the problems I'm having is... Add or remove programs won't open, Many other programs do the same, the screen will go black and sometimes it will reappear and sometimes I have to restart the computer. To be honest, I have sooo much junk, and so many programs I don't need, that I'm ready to start fresh. I'm retired, so I have the time. I also have everything backed up, and have the original disc. I do have my laptop, so I don't have to bust my butt to get it done fast. I do thank you for all the help and information you have given me, not just for today, but for a long time now.

Thanks Again,
Ernie
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  #6  
Old July 20th, 2012, 07:57 PM
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Roy Dennis Roy Dennis is offline
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Re: Problem after reformatting computer

How much free space left on your C: drive ?
could be ther's not enough space left. Windows uses some hard drive space for tempory memory.
Have you done a defrag hard drive or check disc.
Right click the C: drive Properties/Tools then choose the options there. Don't select refortmat if you see it
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Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205
Show Backup: Windows 10 Acer Aspire Touch Screen V15, Intel core i5, Iris Graphics 6100 up to 8277mb dynamic video, 16Gb memory, 1 TB hybrid HDD. K-lite Mega pac.
Show Computer: Windows 10, Dell Inspiron 15 7000, CPU I7-855OU, Ram 8GB, Graphics UHD620 + Nvidea GeForce 940MX, Hard Drive SSD 256GB + 1GB internal.
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