12 month update policy

[crazycarl]

Has anyone else had problems with this? For years if my computer broke i just sent an email to support and they allowed me to download hoster again. I remember something about "YOU HAVE 100 Downloads left. When did this change and why was I not Notified of this change. It is not only hoster it is with every product.
did anyone recieve and email about this. I dont remember agreeing to it when I bought the programs
Crazy carl

[ddouglass]

You did not purchase the software. You purchase a license to use the software. Ownership is retained by MTU as it is with all software. Nothing says you have to upgrade at any time. You can continue using whatever version you have installed. You are warned to save a download of the software and keep it in a safe place in case your computer crashes. It is not MTU's responsibility to keep older previous versions available for download.
As far as the upgrade 12 month period how do you figure you have to agree to it. MTU has the right as owner of the software to charge for any additional upgrades that they make to the software and do not have to support older version. They don't need our agreement to do this either.
Just for FYI the change to 12 months changed over a year ago.

[crazycarl]

Well excuse me for having cancer and being in an extended care faculty. No one ever said that the program i was using would be discontinued. Dale Go ahead and say what u like but for more than 5 years it had been that way. also did you call the support number. No answering machine available.

[ddouglass]

Originally Posted by crazycarl

Well excuse me for having cancer and being in an extended care faculty. No one ever said that the program i was using would be discontinued. Dale Go ahead and say what u like but for more than 5 years it had been that way. also did you call the support number. No answering machine available.

I am sorry you have been sick. Having been with MTU for 8 years you should know that they do not keep older versions available and never have. You have always had to pay for major upgrades which in the past was a change in either of the first two digits of the version. Sometimes that wasn't even a whole year in between. A set 12 months regardless of version changes to me is a much better deal.
By you own statement the version you had even under the old system for upgrades would be a charge to get any of the versions still posted.
As I said in your other thread, I am sorry but MTU has done all they can without you purchasing an upgrade.

[crazycarl]

Dale
would you agree that a company that makes the best karaoke software, among other products. Should be capable of doing a mass email. when there policy changes. I mean they do have everyones email. How hard can it be

[ddouglass]

Carl, sure they could have but chose not too. I am not going to get into this any more with you as there is nothing that can be done to change it.