upgrades

[billyo]

just tried to upgrade and i am having problems with the registration # matching, i already email support.my question is do you need to uninstall the old version in order to upgrade and to get a new reg. #? got the answer from reading the requirements...have to buy the new version first to get a new reg. #.. ..instead on just downloading..just having problems with my email add & password..

[Skybird74]

You only need to uninstall old version (on-line) if you are moving to a different computer. Otherwise, just upgrade. Your e-mail address must match what MTU has on file as what you used when you purchased Hoster. I had that problem when I changed e-mail addresses. I had to update my Account first & then my new e-mail address was recognized when I upgraded.

[billyo]

Originally Posted by Skybird74

You only need to uninstall old version (on-line) if you are moving to a different computer. Otherwise, just upgrade. Your e-mail address must match what MTU has on file as what you used when you purchased Hoster. I had that problem when I changed e-mail addresses. I had to update my Account first & then my new e-mail address was recognized when I upgraded.

i thought i had done that ( update my email address )..tried just upgrading but it didnt work..but anyway i think i'll stay with my old version, due to cd/dvd drive problem ( see post demo version )

[Skybird74]

It took a while for my new e-mail address to be recognized. So, I used my old address & it accepted it. The next time, it accepted my new one

I don't understand why Hoster won't recognize your CD drive. Did you do the Test and Save in Tools? I've had to do that more than once to get it to recognize my drive and maintain that setting.

I don't mean to over-simplify, but sometimes computers seem like "little kids". I will set the computer to do something & it just won't do it. Then on the third try, all of a sudden, it does what I tell it to.

[billyo]

Originally Posted by Skybird74

It took a while for my new e-mail address to be recognized. So, I used my old address & it accepted it. The next time, it accepted my new one

I don't understand why Hoster won't recognize your CD drive. Did you do the Test and Save in Tools? I've had to do that more than once to get it to recognize my drive and maintain that setting.

for some reason it won't recognized both of my laptops cd/dvd drives, ( showing none,and i opened up my comp.hardware tab. and the cd/dvd drive has a yellow exclamation point . )i first tried the 4.3 demo version on my back-up laptop and it did the same, and now tried the 4.4 demo version on my show laptop still the same...both the 4.3 and the 4.4 demo version work on my pc..go figure

ADMIN NOTE: Click here to read about and download a file to run that will make your CD/DVD drives re-appear.

[laddie]

Originally Posted by billyo

i thought i had done that ( update my email address )..tried just upgrading but it didnt work..but anyway i think i'll stay with my old version, due to cd/dvd drive problem ( see post demo version )

Someone posted the problem and solution before, but i could'nt find it.
So here is the fix.

Follow these directions for clearing the Upper/Lower Filters: (might want to print this out)chemas-microsoft-com:office:office" />

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or clicking the "+" next to it.)
3. Expand the "SYSTEM" Key
4. Expand the "CurrentControlSet" Key
5. Expand the "Control" Key
6. Expand the "Class" Key
7. Please look for a key containing the following string of letters and numbers:
   {4D36E965-E325-11CE-BFC1-08002BE10318} (***BE CAREFULL to get the correct one as there are many similarly named strings) the parts highlighted are the parts most likely to be different.
   
   
8. High light this key by left clicking once on it
9. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete" Note: you may only find one or the other delete it anyway.
10. Please exit the registry by clicking on the "X" in the top right hand corner of the Regedit window. Go back to the "Device manager" highlight "Computer" them click on the "Scan for Hardware Changes" button (Looks like a computer with a magnifying glass across it)
    
    

[billyo]

Originally Posted by laddie

Someone posted the problem and solution before,

thank you for the fix, but i will wait till i get a word from mtu about my other problem ( email /password )..just wondering why hoster can't recognized my cd/dvd though, come to think of it , i posted the same problem a while back , my friend has the same problem before i did and no one seemed to believed( i didnt either ) that it was happening, she ended replacing the cd/dvd drive and she never upgraded...

[Skybird74]

Hoster not recognizing your drive is one thing. But, when there is an "exclamation point" next to it in Device Manager, then it is a computer-related problem, not "software". MTU can't fix that.