Need help with upgrade

becandshawnsing · #1 July 15th, 2006, 03:41 PM

We ust bought the upgrade from Lite to the full hoster becasue we need to be able to install the program on our laptop - (it used to be on the laptop, but we had to replace the hard drive) We have it currently installed on our desktop computer.

When I paid I received the link to the receipt but there is no link for the download on the order page.

I thought if I just re-download the original program on the laptop it would work, but I get through the installation and it says I can only install on one computer.

I could have just bought a new Lite for the laptop - for less money - and it would be working.

What do I do now?

Please help!!

Beavis · #2 July 15th, 2006, 07:49 PM

go to your store account and download it

http://www.mtu.com/catalog/index.php

becandshawnsing · #3 July 15th, 2006, 08:18 PM

I went to the order and there is nothing to download. When we bought Hoster Lite there was a download link on that order. There is no download link on this order.

Beavis · #4 July 16th, 2006, 10:54 AM

you have to highlight theorder then it will be there

becandshawnsing · #5 July 16th, 2006, 11:08 AM

Okay, maybe I am just not that smart... I go to My Account. I see My Recent Orders... I highlight the top one (the one we placed yesterday for the upgrade)... I click on it and it brings me to the invoice... there is no download link on the invoice. What am I doing wrong?

becandshawnsing · #6 July 16th, 2006, 08:16 PM

Mtu Support Staff - Please Reply!!!

Beavis · #7 July 17th, 2006, 10:08 PM

go to my accounts/login in/left side click show my orders/click on view (right side) / look for the download links at the bottom left.

**MTUSUPPORT** · #8 July 18th, 2006, 09:59 AM

There order was not there, I have now fixed this for you, Please go into your account. I have verified that it is there.

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