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  #1  
Old October 23rd, 2005, 09:23 AM
wmccorm wmccorm is offline
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store
can someone tell me how to get in my store acc. i have try a new pass word.i try a new account.and it tell me my email or password in wrong.idont know what else to do. von
sorry didnt know where to post this and get help?
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  #2  
Old October 25th, 2005, 06:24 PM
wmccorm wmccorm is offline
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store
this must not be the place to post this because i cant get a answer
von
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  #3  
Old October 26th, 2005, 02:40 PM
MTUSUPPORT MTUSUPPORT is offline
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Sorry about this. This is an ok Place to post this. The FAQ is located at: http://www.mtu.com/support/faq/faq-website.htm

This will work, unless your Email address has changed or is different.

If it has changed then Please email me your new Email Address and the old one to support at mtu.com. Also put in your Forum User name as wmccorn.
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  #4  
Old October 27th, 2005, 07:55 AM
wmccorm wmccorm is offline
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store
i try to email support and it wont let it go through .says mtu rejecked it
what do i do now
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  #5  
Old October 27th, 2005, 10:35 AM
MTUSUPPORT MTUSUPPORT is offline
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There is no reason that our email client would renject emails. I am not sure what happened with that.

Please post the email address here and let me see if I can fix your problem.
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  #6  
Old October 28th, 2005, 07:35 AM
wmccorm wmccorm is offline
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store
my old email was REMOVED
new email is REMOVED
thank you von
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  #7  
Old October 28th, 2005, 10:46 AM
MTUSUPPORT MTUSUPPORT is offline
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Your email was already set to your NEW Email. So use your Email at Charter.net.

This is the one that will let you into the Store.
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  #8  
Old October 28th, 2005, 07:54 PM
wmccorm wmccorm is offline
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Talking store
it work this time
thank alot von
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  #9  
Old January 29th, 2006, 01:54 PM
wmccorm wmccorm is offline
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store
mtu i have ask for help before about and it still not fixed.i can not get in my store acc# it say no match for email or password.my email was has change and i reported it and byran said he changed it but it still wont let me in
thanks von
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  #10  
Old January 31st, 2006, 07:03 PM
wmccorm wmccorm is offline
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Angry
still no help
von
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  #11  
Old February 3rd, 2006, 01:23 PM
wmccorm wmccorm is offline
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Angry store
it's me again.i'm still waiting
thanks von
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  #12  
Old February 4th, 2006, 09:11 PM
wmccorm wmccorm is offline
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Angry
i'm still waiting
von
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  #13  
Old February 6th, 2006, 10:58 AM
MTUSUPPORT MTUSUPPORT is offline
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Please go to your other posts where this was fixed for you.

Admin merged these two threads on March 15, 2006.
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  #14  
Old February 10th, 2006, 08:50 AM
wmccorm wmccorm is offline
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upgreads
can not get in my store acc# to get upgrades. it say no match for email or password. can you please help
von
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  #15  
Old February 10th, 2006, 02:33 PM
MTUSUPPORT MTUSUPPORT is offline
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What is the email that you are trying to use?
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  #16  
Old February 10th, 2006, 05:59 PM
wmccorm wmccorm is offline
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i got in my store acc#but it say( download links are created only for software items, not cdrom) does that mean i have to order the upgrade? even though i payed for the cdrom on 4-30-05 thanks von
Last edited by wmccorm; February 10th, 2006 at 06:24 PM. Reason: upgrade
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  #17  
Old February 12th, 2006, 03:34 PM
wmccorm wmccorm is offline
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upgrade
still no reply to the upgrade
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  #18  
Old February 12th, 2006, 06:07 PM
George George is offline
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Quote:
Originally Posted by wmccorm
i got in my store acc#but it say( download links are created only for software items, not cdrom) does that mean i have to order the upgrade? even though i payed for the cdrom on 4-30-05 thanks von
MTU Support responded on 2/10. He asked you a question that you have not answered yet.

George
Last edited by George; February 12th, 2006 at 06:21 PM.
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  #19  
Old February 12th, 2006, 09:38 PM
wmccorm wmccorm is offline
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upgrade
wmccorm1@charter.net
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  #20  
Old February 13th, 2006, 03:04 PM
MTUSUPPORT MTUSUPPORT is offline
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If you ordered only the CDRom, then you didn't get the upgrades.

You will need to purchase the upgrades for the products if your download links are not in your account, they are only there for 1 yr.

If they don't show, purchase the upgrades for the products thats the only thing that you can do.

Your email is the correct email, so you should beable to login to your Store account.
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