trying to download 4.06

[crazycarl]

I sent support a ticket that i had removed Hoster from one laptop, which I did online, and would be removeing it from another as soon as new laptop arrived. well it arrived and now hoster says i have it installed on too many computers. I own 2 copies of hoster and as of right now have it only on 2machines. one i am going to keep as 3.1? one 4.05 on a desktop i am going to remove it from, after installing on my new XP laptop.
crazycarl

[ddouglass]

Which version did you remove?
Isn't your license for version 4 an upgrade? If so to install on a new computer you will have to install the version 3.?? then upgrade to 4.06. Upgrade license requires the previous version being on the computer before you can upgrade to the new one.

[crazycarl]

I removed 4.0? from a dell laptop yesterday,(using the download link, than clicking on remove) sent in a support ticket stating that i was doing so. My new laptop came today and Hoster will not let me download the 3.?? version that I need to install before I attempt to install 4.03 and than 4.06. if you remember and I don't expect you too, my download code has been crossed through, but you told me to try anyway, and it worked. I tried both of the numbers this time. I have sent in support tickets and the only response I have ever gotten, was their acknowledgment that my tickets were received.
Crazycarl

[ddouglass]

In another thread you stated that you never got an answer on two tickets you submitted. Did you ever go back in and check the status on them?
When did you submit this last ticket? MTU is running about a week or so behind on tickets right now because of Hoster and Vista.

[crazycarl]

Dale, I'm sorry, I can't wait a week or so for MTU to get to this. I need this ASAP. I have Halloween Gigs this weekend I have to do.
Crazy Carl

[crazycarl]

dale this is what Hoster says it is supposed to do
""Installation & Security
Video Hoster can install on your show computer AND a backup computer any number of times, for a total of TWO (2) computer installations, while the new QUAD product installs on 4 computers. Video Hoster Lite installs on ONE (1) computer, and the new DUO product installs on 2 computers. Your computer must be on-line to the Internet (even dial-up) to register, but this is not required to run. "" I think i did this correctly. below you will find my support ticket. Please notice the not viewed part
......................................................................................................
I have a good Idea maybe MTU will let me download another 3rd version, and I will pay them in a week or so.
.....................................................................................................

Ticket DetailsTicket # 13128-5520101546 Department Support Email carl_temple@hotmail.com
Subject Priority Default Status Not Viewed
October 20, 2008, 3:20 pm RE: [ crazycarl ] Client

Name: CARL TEMPLE
Phone: 928-402-9024
City: claypool
State: az
Country: usa

Product: HOSTER
Version: 4.05
Windows: XPHOME

Question:
bryan, after having so many problems with computers these last 2 months, 2 broke after installing sp3, the one I am using now slow lyrics, screen not refreshing, hoster shutting down for no appart reason, losing my song list. I will be removing hoster from the dell 2400. I bought and should have a new dell latitude tomarrow, i want to install hoster 4.05 on that machine and 3.?? on my home computer. Do I have enough downloads to accomplish this? when the new laptop comes in I will be removing all hoster programs from the dell 2400. Starting Wendsday I have gigs the rest of the week, so i must know before removeing program from 2400.
Thanks Crazycarl

[ddouglass]

Originally Posted by crazycarl

I removed 4.0? from a dell laptop yesterday,(using the download link, than clicking on remove) sent in a support ticket stating that i was doing so. My new laptop came today and Hoster will not let me download the 3.?? version that I need to install before I attempt to install 4.03 and than 4.06. if you remember and I don't expect you too, my download code has been crossed through, but you told me to try anyway, and it worked. I tried both of the numbers this time. I have sent in support tickets and the only response I have ever gotten, was their acknowledgment that my tickets were received.
Crazycarl

Carl, version 3.21 is available on the Support Downlaods page. Install this one and then upgrade to 4.06. You should always SAVE your downloads rather than RUN them. That way you have a copy for any emergency.
Did you try going back in to check on those ticket numbers to see if they had submitted an answer?

[ddouglass]

Originally Posted by crazycarl

dale this is what Hoster says it is supposed to do
""Installation & Security
Video Hoster can install on your show computer AND a backup computer any number of times, for a total of TWO (2) computer installations, while the new QUAD product installs on 4 computers. Video Hoster Lite installs on ONE (1) computer, and the new DUO product installs on 2 computers. Your computer must be on-line to the Internet (even dial-up) to register, but this is not required to run. "" I think i did this correctly. below you will find my support ticket. Please notice the not viewed part
......................................................................................................
I have a good Idea maybe MTU will let me download another 3rd version, and I will pay them in a week or so.
.....................................................................................................

Ticket DetailsTicket # 13128-5520101546 Department Support Email carl_temple@hotmail.com
Subject Priority Default Status Not Viewed
October 20, 2008, 3:20 pm RE: [ crazycarl ] Client

Name: CARL TEMPLE
Phone: 928-402-9024
City: claypool
State: az
Country: usa

Product: HOSTER
Version: 4.05
Windows: XPHOME

Question:
bryan, after having so many problems with computers these last 2 months, 2 broke after installing sp3, the one I am using now slow lyrics, screen not refreshing, hoster shutting down for no appart reason, losing my song list. I will be removing hoster from the dell 2400. I bought and should have a new dell latitude tomarrow, i want to install hoster 4.05 on that machine and 3.?? on my home computer. Do I have enough downloads to accomplish this? when the new laptop comes in I will be removing all hoster programs from the dell 2400. Starting Wendsday I have gigs the rest of the week, so i must know before removeing program from 2400.
Thanks Crazycarl

The date on it is only yesterday and I hate to say it but unless MTU happens to catch up really quickly you may be out of luck. You asked Bryan if you had enough downloads. Once a new version is out the older versions do not download anymore. That is why you save the download. You can use the same file to install and uninstall that version over and over.

[crazycarl]

Originally Posted by ddouglass

Carl, version 3.21 is available on the Support Downlaods page. Install this one and then upgrade to 4.06. You should always SAVE your downloads rather than RUN them. That way you have a copy for any emergency.
Did you try going back in to check on those ticket numbers to see if they had submitted an answer?

I tried no go. I am so sick of this, 4.00 comes out i do all the updates and 2 computers go down within 3 days. so I struggle for days to download hoster on another computer, (download links) the lyrics are so far off that it is unsingable. now i buy another computer ($$$) and can't download hoster again. when I remove a version using the internet, Remove button it should have freed up a version immeditaly. But no, not for old crazy carl, nothing about hoster and 4.?? has ever been easy. ever since MTU started trying to make zip files work, hoster has gone down hill. I realze that support is busy, but so am I. Support should be able to look at all support tickets every morning and after lunch. there truely cannot be that many. a dozen a day, two dozen.
i don't save the downloads because i have never had any success doing it. and if there is a download link in support the one i found takes me back to the normal download page. and as long as i have been a customer and forum member i have never heard of anyone else have there download link crossed through. when you use the updated one it says it is for a different version.
crazycarl

[ddouglass]

I don't understand. When you click on a download button you have the options to RUN, SAVE or CANCEL. Click on SAVE and give it a location on your computer to save it to. What is so hard about that?
How many tickets they get a day (I have no idea but know it was high for a long time) is not the problem. They have a backlog of tickets which is why they have not been able to get to them that fast. There is only one person working Support and not everyone needs just a reset.
Not sure what you are doing to get the download. Go to the MTU website, click on the Support button up top. Look in left column for download links and click on it, then click on the link for Video Hoster. Scrool down and you will see a version 3.321 version with a download button. Click it and download it.

[crazycarl]

Originally Posted by ddouglass

I don't understand. When you click on a download button you have the options to RUN, SAVE or CANCEL. Click on SAVE and give it a location on your computer to save it to. What is so hard about that?
How many tickets they get a day (I have no idea but know it was high for a long time) is not the problem. They have a backlog of tickets which is why they have not been able to get to them that fast. There is only one person working Support and not everyone needs just a reset.
Not sure what you are doing to get the download. Go to the MTU website, click on the Support button up top. Look in left column for download links and click on it, then click on the link for Video Hoster. Scrool down and you will see a version 3.321 version with a download button. Click it and download it.

It still requires a download code, and say I have it installed on 2 computers, i should be able to install on 4.

[ddouglass]

Did you buy two upgrades or just one? If you only bought one then it will only install on two computers not four. To get four you would have had to buy two upgrades, one for each version 3 license you have.
Your problem is the version 3.1? does not have the online removable code. Only the last couple version 3.2? had this set up and as well as the version 4.0?s.
If by download code you are referring to the registration code then yes it does require one and you should have two version 3 codes. If they both say that it is installed on two computers then you will have to wait for MTU to unlock one.

[crazycarl]

Originally Posted by ddouglass

Did you buy two upgrades or just one? If you only bought one then it will only install on two computers not four. To get four you would have had to buy two upgrades, one for each version 3 license you have.
Your problem is the version 3.1? does not have the online removable code. Only the last couple version 3.2? had this set up and as well as the version 4.0?s.
If by download code you are referring to the registration code then yes it does require one and you should have two version 3 codes. If they both say that it is installed on two computers then you will have to wait for MTU to unlock one.

Dale I own 2 versions of 3.?? and 1 version of 4.05. and that is the problem i have only one version 3 code and that has been crossed out, it tells me to use the new number which does not work it it a 4.0 number and states that thisnumber is for a different version than the one I am trying to install 3.?? Last time you told me to use the crossed out code and it worked. if you want you can pm me and i will give user name and password so you can see. i trust you
Crazycarl

[admin]

Originally Posted by crazycarl

It still requires a download code, and say I have it installed on 2 computers, i should be able to install on 4.

Carl, I am sorry you are experiencing problems.

First, what is the Computer Name of the computer you want to remove one of your installs from? Is it jane\s or kelli? Once we know that we can clear one of your 3.321a installation records. I'm waiting to see your answer so I can help you.

You have not installed your Hoster RegCode starting with T0001.... recently. It is a valid RegCode and can be used. You can find it in your MTU Account.

You need to install Hoster 3.321a on your new computer with the T0001.... RegCode, then use your new Hoster4UpG RegCode that ends with ...a33a to install the 4.06 upgrade on your new laptop.

Be SURE to make all the required Vista changes.

Be SURE to run Windows Update and select CUSTOM at the Microsoft site to upgrade all your Vista and XP computers. Without the latest Upgrades, Hoster won't run correctly.

I'm waiting for the Computer Name to remove. Run Hoster > Help menu > About Hoster command to see it.

[crazycarl]

Thank you thank you I have already removed by internet the version on Kelli's computer. As soon as I get 4.O6 on my new laptop, I want to remove hoster 4.05 completely from Jane's (nothing but problems) then install on a hp desktop for backup. I do have a couple of questions through. my 3.?? reg code has a line through it--WHY? and I own 2 copies of 3.?? but only have one download code at least when attempting to download Hoster it tells me that it is registered on 2 computers, should I not be able to have 3.?? on 4 computers technically, and have 2 registration codes. I realize i only own 1 copy of 4.?? but will pay for another upgrade when this program works correctly. from what i have read that could be soon seems 4.06 is doing great. i want it. also i put a post about hoster demo, in hoster new requests, i wonder what your thoughts are about this.
thanks again.
crazycarl

[crazycarl]

i do not show on my products page any code that starts with T0001, maybe that is what the problem is. what are the last digits

[admin]

Originally Posted by crazycarl

i do not show on my products page any code that starts with T0001, maybe that is what the problem is. what are the last digits

This fact told us there is something wrong with the USER Account viewer. We can see it at MTU. We''l contact our Webmaster to have him fix this. Than you for helping us find this problem.

We have deleted your ...6aae RegCode Registration Records on Kelli and Jane\'s computer names. You have now installed 3.321a on your Karaoke computer name, and have the 4.05 on Jane\'s. We recommend you upgrade that to 4.06 by running the Installation program and selecting Upgrade. It won't need you to re-install 3.321a.

Thanks for your patience. When something is wrong with the web site, it takes more data, feedback and time to discover this.

[crazycarl]

i can't thank you enough, crazycarl

[crazycarl]

and a special thank you to dale. this guy goes beyond the call of duty. he owes us hoster users nothing, but gives us so much!!!

[ddouglass]

Your going to make me blush. It just is my nature that I can't leave a problem undone. I am just obsessive-compulsive that way.