Is something wrong at MTU? - Restructuring is all

[tonysjungle]

Had dinner & drinks last night with a few area KJs to discuss ideas and two had heard MTU was transitioning their product line to another company? Any news?

Seems to make sense as I know they haven't been around/responsive the past month. Just curious. A bit reluctant to purchase the Quad Hoster install if support won't be around anymore.

[bryant]

Originally Posted by tonysjungle

Had dinner & drinks last night with a few area KJs to discuss ideas and two had heard MTU was transitioning their product line to another company? Any news?

Seems to make sense as I know they haven't been around/responsive the past month. Just curious. A bit reluctant to purchase the Quad Hoster install if support won't be around anymore.

I believe the company is as strong as ever, and their products are still at the top of the line.

[tonysjungle]

Good to hear! Hoster is a far superior product to all I've seen and used.

Kinda seemed to make sense at first...an Emergency Ticket I opened is still unviewed. Before Thanksgiving (yes, 3 weeks ago) a computer crashed. Needed registration code released etc. Dec 13 and still waiting lol. So it was easy to believe nobody was there. Guess I just fell through the cracks.

[kod]

Originally Posted by tonysjungle

Had dinner & drinks last night with a few area KJs to discuss ideas and two had heard MTU was transitioning their product line to another company? Any news?

Seems to make sense as I know they haven't been around/responsive the past month. Just curious. A bit reluctant to purchase the Quad Hoster install if support won't be around anymore.

There have been some changes made, but they are for the better...

I.E., Hoster Lite has been replaced with Hoster One (which is Hoster full with one download).

Also, a "Hoster Player" version has been added. It is a free player for home use and is being offered at Karaoke Warehouse and All Star Karaoke at present. I suspect more places later!

Also, a kiosk is being worked on that will allow Smart Phone users to access your song books.

Things are looking good at MTU...

[Roy Dennis]

Originally Posted by tonysjungle

Good to hear! Hoster is a far superior product to all I've seen and used.

Kinda seemed to make sense at first...an Emergency Ticket I opened is still unviewed. Before Thanksgiving (yes, 3 weeks ago) a computer crashed. Needed registration code released etc. Dec 13 and still waiting lol. So it was easy to believe nobody was there. Guess I just fell through the cracks.

Have you tried installing again to see if it's reset ?

[tonysjungle]

Originally Posted by Roy Dennis

Have you tried installing again to see if it's reset ?

Yep. Tried reinstalling a few times. Gave me the reply that it was already installed and to remove it if I could or to submit an Emergency Help Ticket if I couldn't. Unfortunately, I couldn't. I had a Seagate Hard Drive (just barely over a year old) crash. Was clicking and not easily recoverable. Learned my lesson to not just back up files, but to "image" the entire drive (I'm using Acronis now). Everything was previously backing up to a partition on the drive. But with the drive crashing, the partition was useless.

Backing up just the files does no good if you don't have the software or various drivers, etc.

Anyway, hoping for sometime today since my gig is tonight! I haven't been completely screwed, just severely inconvenienced. I'd always counted on MTU to follow through on the Emergency Help Tickets

I'm one that installs my equipment at the venues so we can walk in with one bag. In this case, I just had to retrieve a computer from elsewhere.

[Roy Dennis]

I've sent an email to support to check it out.

[MTUSUPPORT]

This is now fixed, Tony not sure why it was not fixed sooner. Sorry about that, but as stated by others, MTU is working on alot of NEW features! We are here to stay, and are trying to make Hoster the Best out there again!

So any features you think could help your business, please let us know.

[tonysjungle]

All fixed. Thanks!

Wondering of it'd simplify things to consolidate registration codes? I have 3 separate Hoster Registration codes (installed on 5 desktops at my venues & my laptop). And btw, I buy 4 copies of every song to stay legit with multiple computers.

[MTUSUPPORT]

There really is no way to consolidate the Regcodes, this would turn into a real nightmare to do. So there really is no way to do this.

Glad your a truly legal customer!