can't update to 501.05

[sotousa]

Please help... someone who knows about it.
I was trying to update to 501. but got a message (registration is disable)??

[Roy Dennis]

Go to Support from the main Mtu.com and fill out a support ticket to get your registration reset.
This can't be done from the forum.

[sotousa]

I did that thanks. they have not respond just yet, I have a karaoke show in 3 hours I was hoping someone would give me another way to work around.

[Roy Dennis]

If you entered your email address correct you should receive an auto response with a ticket #, they do not work weekends and will respond to them in the order they receive them from Monday.

You should still be able to use your existing version if you were trying to upgrade it over your existing version or had you removed it first?

The only other way that I can think of that may allow you to get going is to Restore your computer to an earlier date that you had it working.

The moral here is don't do upgrades the same day as a show.

[sotousa]

Originally Posted by Roy Dennis

If you entered your email address correct you should receive an auto response with a ticket #, they do not work weekends and will respond to them in the order they receive them from Monday.

You should still be able to use your existing version if you were trying to upgrade it over your existing version or had you removed it first?

The only other way that I can think of that may allow you to get going is to Restore your computer to an earlier date that you had it working.

The moral here is don't do upgrades the same day as a show.

I had received the ticket, i did remove my existing version, and about the moral...I did this upgrade because 500 version was working bad yesterday, i have no option I take the risk because a trust in the company.. thanks anyway

[ddouglass]

Another note on this is the Remove and install should not be used when you are upgrading. Use the Upgrade instead as when you buy an upgrade version then the install program is looking for the previous version.
Did you put in a normal ticket or an emergency ticket? They will respond faster for an emergency ticket.
You can still do a Restore and get 5.00 back to use for your show. Even though it may crash a few times at least you don't have to cancel a show which can be bad for your relation with the venue owner.

[Roy Dennis]

One other thought, If you still have an earlier version installation file you may be able to install that just to get you going.
You can find the registration # and email used for the earlier versions from your account page.

[admin]

Originally Posted by sotousa

Please help... someone who knows about it.
I was trying to update to 501. but got a message (registration is disable)??

You are the second user to EVER hit 100 installs with a single Registration Code. That is why it was disabled. Our web script does this automatically as part of our protection for all users.

I reset it so you can now install 5.01. You will be happier with it than 5.00.

[sotousa]

thanks so much admin... I was able to install it , 5.01 still is crushing every time a song its played if anybody its having the same problem please let me know thanks.. I will check my computer.