Problem installing 3.315 on MY Vista system

[jay taylor]

I Just Purchased And Downloaded Hoster 3.315.
It Will Not Install.
I Am Getting Error Number 0x80040702
Description : Failed To Load Dll:_ismtu

Laptop Info:
Hp Dv6000
Vista Buisness
Intel Core 2 T7200 @ 2.ghz
2046 Mb Ram
32 Bit
160 Gb Hd
Nividia Geforce Go 7400


Please Help...........

[odieinla]

I purchased an HP 9230 with Vista Premium today.

I downloaded 3.315 without any problems, copied my .kma files from my old desktop, then rebuilt my songbook.

It works perfectly great!!!!

Good job in getting it out so fast!!!

[Beavis]

did you do all your windows updates ??

try re-downloading and reinstalling

[jay taylor]

did all updates.
redownloaded software.
still comes up and shows the pic of the jukebox, goes to the install page, blue bar goes allmost to the end then it stops and the same error comes up.
please help .......

[Beavis]

see if this helps

http://forum.mtu.com/showthread.php?threadid=3987

[jay taylor]

all updates done... redownloaded .....still wont load .... submitted support ticket to mtu...... maybe they will will have a solution tomorrow.... thanks for trying to help beavis.......

[Beavis]

your welcome.

[MTUSUPPORT]

This problem is something on your system is not allowing the _mtu.dll to load, which is used by the installshield.

What I would try doing is clear all your Temp Folders out, then try the installation again. To me it sounds like something in the Temp Directory is not allowing this file to load or be copied correctly.

[jay taylor]

did system cleanup .... same problem
then
did complete system restore and downloaded all the updates ... same problem

please help

[MTUSUPPORT]

Open My Computer or Windows Explorer. Find the following directory: C:\Program Files\Common Files\InstallShield\Professional

Now Delete this Professional directory, completely from your system. Then try running the installation again.

Let me know what this does.

[MTUSUPPORT]

If that still does not work, then try deleting everything in this folder C:\Program Files\Common Files\InstallShield

So this would delete all files under this. These are the items that they state to try on Installshield's website.

[jay taylor]

did not work .....

[jay taylor]

do i need to remove from the recycling bin also ......
do i need to do a restart before i load hoster ......
will this help ..

[jay taylor]

tryed the restart ..... no dice

[MTUSUPPORT]

There is something in your system that is messing this up. This is what it states to me on Installshields website about this problem. They said its fixed by doing what I just told you above.

Its not a vista problem, but something with your OS.

When you installed Vista, how did you install it? Did you reformat your computer and do a clean install or did you upgrade from Windows XP?

If you upgraded, most likley this is your problem, and you would have to reformat your hard drive and then reinstall Windows Vista as a Clean Installation.

[jay taylor]

this is a brand new computer ..... 1 week old ....
came factory installed with windows vista buisness.
i did a complete restore to out of box specs this morning just to be safe.(although i never put any software on it) except trying to put on hoster
i have not loaded any software or added any hardware to this laptop.
please see top of this thread for computer specs.

[jay taylor]

Error Number:0x80040702
Decription: Failed to load DLL:_ismtu

Setup will now terminate

[jay taylor]

i really hate to ask this question but if this program does not work for me, then what is your return policy?

i really liked this program after using it on a freinds computer, and thought it would be great for me as well .

unfortunately it seems that its not going to work on my laptop.

i really wish it would .

i was loking forward to the ease of use that this program brings to karaoke.

if there is any more tech support that you can proivide me to get this going it would be greatly appreciated.

other wise please reply with the information to my first question in this message.

thanks,
jay taylor

[Beavis]

they wont dog you on the refund !

[Beavis]

did you do all the updates from the custom in windows updates ?