how to do a live chat

[TONYBERNARD]

can someone help me with locating on how to do a live chat?

[Roy Dennis]

I have never used it but the times are:
Web Live Chat


We provide live Chat sessions when you visit any web page on our site. You will see a popup green message inviting you to chat. Sales and Support representatives are on the Chat line during these hours:

• 10am-12am EST - Monday
• Not Available - Tuesday
• 10am-12am EST - Wednesday
• 10am-12am EST - Thursday
• 10am-12am EST - Friday
• Not Available - Standard Holidays

The EST is the time in Raleigh, North Carolina, USA 27623
Other than that can we on the forum help, what is your problem ?

[Roy Dennis]

If It's to do with how you install your new upgrade, you can find your original registration # and the email registration info by going to your account and copy and paste that info into your upgrade page.

[ddouglass]

Originally Posted by Roy Dennis

I have never used it but the times are:
Web Live Chat



We provide live Chat sessions when you visit any web page on our site. You will see a popup green message inviting you to chat. Sales and Support representatives are on the Chat line during these hours:

• 10am-12am EST - Monday
• Not Available - Tuesday
• 10am-12am EST - Wednesday
• 10am-12am EST - Thursday
• 10am-12am EST - Friday
• Not Available - Standard Holidays

The EST is the time in Raleigh, North Carolina, USA 27623
Other than that can we on the forum help, what is your problem ?

To add to this. The chat is only available when personnel are available to man the chat.

[TONYBERNARD]

I appreciate the times, but never was there a green drop down tab or any tab to go to Live Chat. I was searching on every page available. Where is the location of this chat. Thanks so much for your help

[TONYBERNARD]

Is the Live Chat not available on their web site? I need to get some questions answered before I download the "Upgrade". When original purchase was made (Hoster Plus Karoake Suite Plus) which included several other programs as Vogone, Songriter etc... will I recieve all of them back with the download? Or do I have to purchase each separatly after the intitial download? If I also purchase a cd, will that give me the option to be able to put Hoster on another computer if something happens to the one I will be using. It just seems very difficult to get through to MTU. Possibly, someone can assist? Thank you..

[ddouglass]

Originally Posted by TONYBERNARD

Is the Live Chat not available on their web site? I need to get some questions answered before I download the "Upgrade". When original purchase was made (Hoster Plus Karoake Suite Plus) which included several other programs as Vogone, Songriter etc... will I recieve all of them back with the download? Or do I have to purchase each separatly after the intitial download? If I also purchase a cd, will that give me the option to be able to put Hoster on another computer if something happens to the one I will be using. It just seems very difficult to get through to MTU. Possibly, someone can assist? Thank you..

You would have to purchase each upgrade separately. There are no upgrade packages for the Karaoke Suite as a whole. Since the programs do not upgrade at the same time this would be impossible for MTU to do one.
Since the programs are all installed separately then yes you can put the programs on separate computers.
Purchasing the CD yes would give you that capability as long as you have not used all of your licenses. So would saving the file when you download rather than Installing from the download. If you click on Save rather than Run and save a copy, then use that copy to install, then you could also copy that install file to another computer, a flash drive, or burn it to a CD so you would have it.
One thing you do need to do along with getting the upgrade is to submit a Support Email Ticket (from Support page on website) to get your old crashed computer removed from your licenses, so you will still have two install licenses for Hoster. This way if something does happen to the new computer you can still install it on another one. ALso some of the other programs will only install on one computer, so if you do decide to buy the upgrades for them, then you will be clear for installing on your new computer.
Hope this answers your questions. If you have any more questions please post them here. If we can't answer them I will find out for you from MTU or will get you to submit a ticket to them for help.

[TONYBERNARD]

First, let me thank you. Im sure we will need more help! You have always been helpful. Thanks

[admin]

Originally Posted by TONYBERNARD

First, let me thank you. Im sure we will need more help! You have always been helpful. Thanks

When someone is manning the live chat, visiting any page on our web site will automatically display the "green chat box" in the upper left. You can close it if you don't want it popping up, or type in your question.

MTUSUPPORT answers the Web email form support tickets and emergency tickets first, then phone calls, then goes on chat. It's been unusually busy so chat has suffered.