Error when I try upgrading to 4.22

[Ernieaquino]

I’m trying to upgrade from Hoster 3.13 to Hoster 4.22. I‘ve tried to install the upgrade in normal mode as well as in safe mode but I keep getting the same message:



Unhandled Exception



Error Number: 0x80040702

Description: Failed to load DLL :_ismtu



Setup will now terminate



Any help is greatly appreciated.

[Roy Dennis]

If you are upgrading, you must still have the prior version on the computer and be on line at the time. Don't remove the old one first.

Roy.

[Ernieaquino]

As in my post stated below I do have 3.13 on my pc and I am connected online but when I run setup upgrade this is what I get.



I’m trying to upgrade from Hoster 3.13 to Hoster 4.22. I‘ve tried to install the upgrade in normal mode as well as in safe mode but I keep getting the same message:



Unhandled Exception



Error Number: 0x80040702

Description: Failed to load DLL :_ismtu



Setup will now terminate


Any help is greatly appreciated.

[Roy Dennis]

The very first issue of 4.22 were having a problem with this, to make sure you have the latest re- download from the website.

Also the usual question, have you done all the custom updates including Windows Media Player & direct x which needs to be version 10 or higher.

Roy.

[nfountai]

I am having a similar problem today. I upgraded this morning from Vista to Windows 7 Home Premium, I updated Windows and all the suggestions from MTU. Before I did all this I un-installed 4.22 from my computer. Re-installed 4.0 with the correct code. Than I would start Hoster and it would tell me it had to close after about 30 seconds. So, I tried to re-install 4.22 and it tells me I have the wrong code. 4 hours before I was using it.
I had upgraded to 4.11, 4.20 and than 4.22. using the same code. Got any ideas?

I did re-download 4.11, 4.2 & 4.22

Thanks

[Roy Dennis]

This is printed in the Manuel, it is what I was referring to in my earlier post.
I believe the direct x affects the install.

1. DirectX Version 10: Check it by click Start button > click Run > type in dxdiag and view the version on the page that appears (System tab).
   
   
   • To download and Install Windows DirectX 10, click Microsoft DirectX Download Page. After clicking the "Download" button, you will see a page with "DirectX End-User Runtime Web Installer If your download does not start after 30 seconds, click here: Start download". Click this link on the web page.
2. WMP (Windows Media Player) Version 11: Check it by running WMP, click Help > click Run > type in dxdiag and view the version on the page that appears (System tab).
   
   
   • To download and Install Windows Media Player 12, click Microsoft WMP Download Page.

Roy.

[ddouglass]

Originally Posted by nfountai

I am having a similar problem today. I upgraded this morning from Vista to Windows 7 Home Premium, I updated Windows and all the suggestions from MTU. Before I did all this I un-installed 4.22 from my computer. Re-installed 4.0 with the correct code. Than I would start Hoster and it would tell me it had to close after about 30 seconds. So, I tried to re-install 4.22 and it tells me I have the wrong code. 4 hours before I was using it.
I had upgraded to 4.11, 4.20 and than 4.22. using the same code. Got any ideas?

I did re-download 4.11, 4.2 & 4.22

Thanks

Check your account for your registration code for the last upgrade you purchased to verify you have the right code. (I always copy and paste it into a notepad window then use that to copy to the installation to prevent typing mistakes.) If that is correct then submit a Support Ticket to have MTU look at your account and reset if necessary.
Not sure how you re-downloaded anything but 4.22. MTU does not keep past versions available for downloading. Be sure to explain what you have done.

[nfountai]

I already had the DirextX 11 and newest Windows Media 12 but double checked.

I double checked the display setting and made sure that it was as recommended too.
Could there be something else I missed as I just checked the Hoster again and it is still shutting down.

I know it worked here when it was Vista and I have a another Windows 7 machine and it works ok with that one. But this one is the full upgrade to Windows 7.

[Roy Dennis]

Originally Posted by Ernieaquino

As in my post stated below I do have 3.13 on my pc and I am connected online but when I run setup upgrade this is what I get.



I’m trying to upgrade from Hoster 3.13 to Hoster 4.22. I‘ve tried to install the upgrade in normal mode as well as in safe mode but I keep getting the same message:



Unhandled Exception



Error Number: 0x80040702

Description: Failed to load DLL :_ismtu



Setup will now terminate


Any help is greatly appreciated.

I just googled Error Number: 0x80040702 and it seems to suggest it is a registry error so if you are still experiencing this have you got a registry cleaning Program to try.

Roy.

[nfountai]

I cleaned the registry just after my last post but I think there is something else.
New windows 7 updates keep coming in. I think that I may have to wait till tomorrow for Hoster.
I thought when the updates said it had 40 to do that I had them all.
Thanks

[ddouglass]

Follow all the changes through listed at this Link:
http://www.mtu.com/upgrades/hoster/windows7-changes.htm

When you do the items from Microsoft. Go to it several times to make sure you get everything except hardware updates.
Some updates require another update be loaded first. That is why you see the Auto Update popping up several times.

Actually all you should have needed to do is load 4.22 and not have to reload any previous ones. Since you removed it from the computer before the Windows 7 upgrade that should have reset your registry code.

[billyo]

read thread dated July 14 and you'll see the reason for this error and the fixed MTU did..i had the same error msg. when i upgraded to 4.22, the first upgrade went fine on my show laptop , and the 2nd it didnt do well on my back-up..so read thread dated July 13..