serial number does not match registration

[niceguy]

Dear MTU Hoster,

I have been using Hoster for a couple of years now. I’m able to use version 3.316, but when I upgrade, I get the error, "Your serial number does not match your registration information". Here is what you told me to do.

You need to remove the software, then Get all of the Windows Updates. Once you have done this, it will install and work.

My work computer has to be disassembled, removed, and brought home to get Internet access. It is very frustrating to tear everything apart to upgrade, but I have done this. I live out in the boonies, and my Internet is to slow (I’m lucky if I get 16 kbps). I have tried many times to update my windows, but it times out, and says, “The page can not be displayed”. When I bought your software no one said I had to have a fast Internet connection to use it. I don’t think it is fair to make people connect to the Internet to use the software they have paid for. I understand keeping your software secure, but it seems there is a problem when a program becomes so secure that the paying customer can’t use it. Do you have any ideas how to fix, and alleviate this problem?

Thank you,
Very Lost and Confused Customer