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That is strange but not that strange, pc love em or hate em. First thing I would do is go on line and see if any upgrades for her pc is available. Next upgrade the windows media player. I had my pc a rackmount from MTU start shutting down when using the media player, after 4 years of use. Went on line and upgraded the player and checked for XP upgrades all is well again.
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Take care and have fun. Swany
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