Quote:
Originally Posted by ddouglass
First off comparing a piece of hardware to a software program is not a correct analogy. Hardware you purchase out right. You own it and if you do not get it fixed within the waranty period then yes you have to pay to get it fixed.
Software you do not own. You purchase a license authorizing you to use it and the company who created the software is the sole owner. This is true with all software.
Musicman51 is incorrect in the way he stated this in his initial post. He did not purchase 4.21 and then have to purchase 4.22. His last purchase was 12 months ago or more. Therefore he is not paying for upgrading from 1 version to the next one, but paying to upgrade from the last upgrade he did pay for and all those functions added in that time period.
The 4.22 fixes were to fix problems that a small group of users were having and those were all using Windows 7. If 4.21 works fine for you then you don't need to get 4.22.
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okay, I understand the license and use thing. I believe you understood my point. I will correct what I was saying. We pay for a license for authorization to use their software based on what it is suppoed to do. Are you with me? Now after paying, it is found that the software does not do what it is supposed to do and it is discovered that there are bugs. If you are going to be charged to correct the bugs then you should be given a choice of a refund since you didn't get a workable product in the first place. I've been a Hoster user as long as you have. Times are tough for us as well as MTU. If I spend money for a software product it may well be based on my budget as to what I can spend. If it doesn't work, maybe I can't afford to invest more money than what I had planned on. I know MTU has spent lots of money and time on the issues they encounter with Hoster. I know they didn't expect to run into all the problems with Vista. But, the bottom line is that they are in business for the sole purpose to make money. When you are selling product you take the risk. If things don't go as planned, your customers shouldn't have to pay the tab otherwise how long does this go on and at what expense to the customer? I have no problem paying for upgrades that offer new features. If I do, it is my choice based on the interest in the new product. If it doesn't work properly I don't want to pay again. That's my view and yes I have every MTU program and have enjoyed their products very much up and until 4.00. I don't believe we have received all of the features that were originally supposed to be released in increments after 4.00. I appreciate all the help you have given not only to me but all the people that use this site. You are the moderator and I understand you are going to defend MTU until your last breath but understand that not everyone see things as you do. No offense intended.