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knuby4u
February 5th, 2003, 01:46 PM
Help me,

I downloaded the Ksuite4 last night and loaded all of the items given then tested all things only one that is not working is microstudio and when i click on it a blue screen comes up and says that i may need to redo or contact MTU for some kind of a patch or fix to the program. If there is something that can be done then please let me know.

George
February 5th, 2003, 02:16 PM
Here's a thread that addresses a problem that appears similar to yours. The thead is in this same Microstudio Help Forum.

Microstudio V.2.400 How to fix Playback Problems

Hope this helps

George

MTUSUPPORT
February 5th, 2003, 04:00 PM
Knuby4u,
Can you tell me when you are getting this crash? Is this the Windows Blue screen when you are trying to open Microstudio?

If so then please go to this post and do the information under Solution #1. If you have the wrong version of the ASPI driver or another manufacturers driver it can do this. Try also opening Microstudio when you have this driver deleted, before you install the new one. Here is the link http://forum.mtu.com/showthread.php?threadid=493

Also, you may want to check and update your DirectX this must be version 8.1 or higher. Here is the link on how to check to find out and how to download the upgrade: http://forum.mtu.com/showthread.php?threadid=772

You then also may have to update your Video card drivers to make sure that they support DirectX 8.1 or greater. You will need to go the the video card manuafacturers website for this.