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Old July 27th, 2023, 12:24 PM
Chad Slater Chad Slater is offline
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Support Tickets

Has anyone put in a ticket and had it go unreviewed/ignored for over a week? I submitted a ticket for a transfer request on the 19th, waited a few days, then sent a PM to a MTU support person. After a week I called and left a message. Is it surprising to me that it has been over a week and absolutely no response, good or bad, has been made. I finally could wait no longer and just bought the program again. My frustration lies not with having to purchase the program again, because it is excellent, but with lack of any response from support.
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Old July 29th, 2023, 09:56 AM
kod kod is offline
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Re: Support Tickets

Quote:
Originally Posted by Chad Slater View Post
Has anyone put in a ticket and had it go unreviewed/ignored for over a week? I submitted a ticket for a transfer request on the 19th, waited a few days, then sent a PM to a MTU support person. After a week I called and left a message. Is it surprising to me that it has been over a week and absolutely no response, good or bad, has been made. I finally could wait no longer and just bought the program again. My frustration lies not with having to purchase the program again, because it is excellent, but with lack of any response from support.
I will look into it and see if I can help...
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Old August 1st, 2023, 12:25 AM
Chad Slater Chad Slater is offline
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Re: Support Tickets

Thank you
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