Just Forget About Your Loyal Customer Base

[markg]

Sorry for my comments but it was late last night and yes I was quite angry to see how things were being dealt with.

Perhaps I had the idea that the company was a big concern and not a small business with limited employees.

Being self employed and the sole worker in what I do I appreciate this. I imagined MTU to be a large corporation

I am not against you I am just upset that the user is put through a lot of grief to use your product. But once explained I can understand why. What is even sadder is that the people cracking your software are based in the UK sorry about that

Okay with the manual problems what I mean with regards to bad html. It's just really poor quality the layout etc.

Sorry but I am being honest with no emotion.
If you have any time please take a look at Al Sparber's site www.projectseven.com his company does beautiful html.

He supplies complete design packs with pdf manuals that are just awsome. If you were to design your manuals on that scale I for one would pay extra for a better manual no problem.

Thanks for your explanations and no dis-respect to MTU

Mark Gorman