videos not playing as insta buttons
i have just reinstalled all my old insta buttons after new lap top was wiped after crash by pc world (Currys) but i have a problem
i have installed latest codec pack from hoster site some of my video quips ie mp4 will play on my laptop through vlc player, will play when imported as videos in hoster. but if i add them as insta buttons no sound. if i import as video and play them in normal hoster then immediatly click the relevent vid on insta button it will play i have removed and reinstalled about 8 vid tracks one minute they work next they wont on insta button all karaoke and video tracks are housed on an external 6tb hard drive including insta files hope this makes sense system as follows OS Name Microsoft Windows 10 Home Version 10.0.18363 Build 18363 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-DVTTPBS System Manufacturer Dell Inc. System Model Inspiron 3585 System Type x64-based PC System SKU 08D7 Processor AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx, 2000 Mhz, 4 Core(s), 8 Logical Processor(s) BIOS Version/Date Dell Inc. 1.4.0, 29/05/2019 SMBIOS Version 3.1 Embedded Controller Version 255.255 BIOS Mode UEFI BaseBoard Manufacturer Dell Inc. BaseBoard Product 0CNMRV BaseBoard Version X01 Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\\Windows System Directory C:\\Windows\\system32 Boot Device \\Device\\HarddiskVolume2 Locale United Kingdom Hardware Abstraction Layer Version = \"10.0.18362.1171\" Username DESKTOP-DVTTPBS\\Owner Time Zone GMT Standard Time Installed Physical Memory (RAM) 8.00 GB Total Physical Memory 5.90 GB Available Physical Memory 3.02 GB Total Virtual Memory 6.83 GB Available Virtual Memory 3.16 GB Page File Space 960 MB Page File C:\\pagefile.sys Kernel DMA Protection Off Virtualisation-based security Not enabled Device Encryption Support Elevation Required to View Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualisation Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes |
Re: videos not playing as insta buttons
i have found that if hoster starts all mp4 videos will play from insta buttons
but if i play an audio mp3 snippet none of the mp4 files will play with sound after the only way to get them to play is reboot hoster (not the Laptop) |
Re: videos not playing as insta buttons
Don’t know whats happening but just try this:
From the All apps look for K-lite codec pac expand that and see if you have codec tweak tool, open that. At the bottom of that dialog is Wnn7dsfilterTweaker Button marked as preferred decoders, click that to open that dialog. Take a note of the first few selection buttons, are they mostly showing as Microsoft selected or the recommended option? At the bottom of that dialog select “Reset Button” That should give you a Yes or No answer button. If yours was mostly showing Microsoft buttons selected choose NO which should change them all to the K-lite defaults. If they are already selected as default then choose Yes which should default them all to Microsoft. I would then reboot computer before trying out. if no different or worse you can reverse the settings by opening the Reset button again and choose the opposite setting to which you chose the first time. |
Re: videos not playing as insta buttons
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Hya Roy
thanks for the prompt reply. the audio card is set on windows default as stated in manual. i have checked what you requested and found them set to preferred if i start hoster first thing all insta button mp4 videos play not a problem every time. however if i play a mp3 audi quip on insta button this also plays first time but if i then try to play a video after an audio file the video is graphics only. if I then make hoster play the relevant video in hoster playlist it plays not a problem (on one screen as normal) if i then abort it half way through and instantly click on relevant insta button with same video it plays fine audio and graphics and all other mp4 videos play fully ok the fault only appears after playing an mp3 audio clip on insta buttons. when the fault is on if i look at volume mixer only application shows audio levels see attached picture |
Re: videos not playing as insta buttons
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Double check these settings:
Open Windows sound settings, you can easily find these by Typing Sound settings into Windows search window. Make sure the “Choose your output device” drop down has the same device selected as you have chosen in Hosters Audio settings. Now open Hosters Audio settngs and check that the Playlist audio card matches the one shown in windows settings. Also click on the Manage Audio cards in the Hoster dialog and check that the default device is showing as the same there. All three are displaying same selected device. I attach screen shots of my own ignore the fact that mine shows as Line1 the important thing is all three settings show the same. If you do have to alter any it may be necessary to reboot for full effect to show. |
Re: videos not playing as insta buttons
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hya roy
i have checked as you require and the only thing i can see different is the spelling in audio playlist card there is an extra quotation bracket for some reason but i can\'t edit it out |
Re: videos not playing as insta buttons
I think that is just to do with it abbreviating the name.
Afraid I don’t have any other suggestions. Wait and see if anyone else comes up with the answer. |
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