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Old December 30th, 2019, 12:31 AM
danny_g danny_g is offline
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Ticket 51 days old not answered

I left a ticket 51 days ago letting support know that I messed up with the reg code of the registration that I needed reset. I still have not heard back from support. What happened? You guy used to be so good at getting things fixed. I have one computer up and running that I actually have to renew my upgrade for to upgrade to the latest version. Intend on doing so next month.
But I like my backup laptop to be running the same software if possible.
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Old December 31st, 2019, 09:11 AM
Roy Dennis's Avatar
Roy Dennis Roy Dennis is offline
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Re: Ticket 51 days old not answered

Have you tried re installing since sending the support ticket ?
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Old December 31st, 2019, 10:47 AM
MTUSUPPORT MTUSUPPORT is offline
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Re: Ticket 51 days old not answered

Danny,
It should work now. I do not see any information in those tickets, as ot which code though. If it does not work please let us know. Your Ticket was stuck in spam, hence why there was no answer yet.
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Old January 27th, 2020, 05:16 AM
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Roy Dennis Roy Dennis is offline
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Re: Ticket 51 days old not answered

Closing this thread as no follow up messages since support replying
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Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205
Show Backup: Windows 10 Acer Aspire Touch Screen V15, Intel core i5, Iris Graphics 6100 up to 8277mb dynamic video, 16Gb memory, 1 TB hybrid HDD. K-lite Mega pac.
Show Computer: Windows 10, Dell Inspiron 15 7000, CPU I7-855OU, Ram 8GB, Graphics UHD620 + Nvidea GeForce 940MX, Hard Drive SSD 256GB + 1GB internal.
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