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  #1  
Old November 17th, 2011, 04:27 PM
howard1000 howard1000 is offline
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Join Date: Aug 2003
Posts: 2
can't install the 424.08 upgrade

When i try to install the upgrade it say setup.exe has stopped working and give me a chose of close the program or check online for a solution and close the program with the details saying
Problem Event Name: APPCRASH
Application Name: mstudio424.08setup.exe
Application Version: 12.0.0.49974
Application Timestamp: 4474907b
Fault Module Name: mstudio424.08setup.exe
Fault Module Version: 12.0.0.49974
Fault Module Timestamp: 4474907b
Exception Code: c0000005
Exception Offset: 0001e48b
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: abfa
Additional Information 2: 6a5c8f5e406cffff2abeaf3f1ecf6a25
Additional Information 3: 8399
Additional Information 4: 7dd0ab99b0fdf319e3aecdce6138596c
any ideas on how to correct.
Thanks
Howard
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  #2  
Old November 17th, 2011, 05:05 PM
ddouglass ddouglass is offline
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Join Date: Nov 2004
Location: Ace, TX (5 miles past Nowhere)
Posts: 9,395
Re: can't install the 424.08 upgrade

Quote:
Originally Posted by howard1000 View Post
When i try to install the upgrade it say setup.exe has stopped working and give me a chose of close the program or check online for a solution and close the program with the details saying
Problem Event Name: APPCRASH
Application Name: mstudio424.08setup.exe
Application Version: 12.0.0.49974
Application Timestamp: 4474907b
Fault Module Name: mstudio424.08setup.exe
Fault Module Version: 12.0.0.49974
Fault Module Timestamp: 4474907b
Exception Code: c0000005
Exception Offset: 0001e48b
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: abfa
Additional Information 2: 6a5c8f5e406cffff2abeaf3f1ecf6a25
Additional Information 3: 8399
Additional Information 4: 7dd0ab99b0fdf319e3aecdce6138596c
any ideas on how to correct.
Thanks
Howard
Try redownloading it. Sounds like you got an incomplete or corrupted download.
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  #3  
Old November 17th, 2011, 06:46 PM
howard1000 howard1000 is offline
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Join Date: Aug 2003
Posts: 2
Re: can't install the 424.08 upgrade

Seems to have done the trick Thank you very much. I will probably have one more question but will wait to c if the update takes care of it.
Thanks Again
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