How do I get updates for my 2004 order?

[singernak]

Here is what they said in my Email....


This message is to notify you that a ticket has been closed.

Ticket ID 2282-4227061558

Last Post:
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You can find the download links for the products in your store account or under this FAQ:

http://mtu.com/kb/index.php?action=kb&article=43


THERE IS NO LINKS IN MY PROFILE FROM WHICH TO DL!!!!!!!!!!!!!!!!!!

THIS IS SO FRUSTRATING!!!!!!!!!!!!!!!!!!!!!



HERE IS MY ORDER AGAIN, PLEASE SOMEONE HELP!!!

Order Information

Order #23314 (Shipped) Legacy Order Id: 17344 Order Date: Friday 20 August, 2004 Order Total: $138.95

Delivery Address XXXXXXXXX XXXXXXXXXX Anchorage, AK 99504 U Shipping Method Shipping: Free download over the Internet - software only Products 1 x Karaoke Suite4, Microstudio, KHPro, Vogone, Keyrite, Save $85 $138.95

Billing Information

Billing Address XXXXXXXx XXXXXXXXXX Anchorage, AK 99504 U Payment Method Credit Card Sub-Total: $138.95 Shipping: Free download over the Internet - software only $0.00 Sales Tax $0.00 Total: $138.95

Order History

08/20/2004 Shipped

[ddouglass]

If you read the entire FAQ that they listed:
http://mtu.com/kb/index.php?action=kb&article=43

The links in your store account expire in 30 days. But the FAQ lists links to each program's download point. However, if your order date is correct and you haven't upgraded since then, my guess is you will have to purchase the upgrades since all of the programs have undergone major changes.

[George]

Download links are valid for 30 days then disappear. After that, run the program with the computer on-line. Click the Help menu, and the Check for Updates command. In the web page that appears, find and click the DOWNLOAD button. This will deliver the latest release version of that program. If you have not purchased a Registration Code for that main release version (a 3.0 RegCode will not install a 4.0 version), you can do so from that page.

Did you read that portion of the download instructions that the link you have sent you to?

Your order is just about three years old.

What is it you are trying to do, upgrade or re-install ?

[ddouglass]

George, he had to re-install windows after a crash and doesn't have his original files (previous post).

[George]

Gotcha, thanks.

[singernak]

I just need to know where my download link is, so that i can put them onto a CD



Chris

[ddouglass]

Technically your download link is gone. In the FAQ there are download links for all the programs, but they are the current versions which you will have to purchase in order to install. Click on the link (blue underlined text)in your first post and read down to the download links.

[admin]

SingerNak, I'm sorry you are frustrated. Please calm down and fully read the instructions we give you. As Dale pointed out, the information you requested was in our Support Ticket answer, if you had read the entire FAQ.

We only have the most current version of each program on our web site for download. Otherwise, it would cause tremendous confusion to find out which version you need, and download only that one.

When you purchased in 2004, our instructions were very clear for you to make a backup copy of each downloaded program to a CDROM. We hav ALWAYS given this instruction. Your problem today, is you didn't do that.

The only way you can get back up running all your Suite 4 programs is to buy the Karaoke Suite 4 UPGRADE for $79.95. This will bring you up-to-date with all the latest versions. You will receive a new RegCode for each product, and be able to download and install them.

Also, please understand that we CLOSE every Support Ticket after we answer it. If you need to ask another question, like you have in this Forum Thread, then simply look for the "reopen" button beside your Ticket, click it, and add your new question. That keeps everything in the one Thread so we can all see what has been asked, answered, and remaining questions.


Warning! Do NOT insult people who give you free help. If you still don't understand our instructions, ask your NEW questions. Insulting MTU will keep other users like Dale and George from answering you. We at MTU also don't appreciate your frustration being focused at us, when we are giving you exactly what you need to know.


If you had told us in your Support Ticket that you bought in 2004, we would have told you to buy the Suite 4 upgrade then, as I have now. That would have solved your problem in our first answer. The more you tell us, the sooner your problem will get solved. When you try to hide the facts, you will get frustrated. Learn to work with us, and we all can enjoy being the MTU.Community.

[George]

ADMIN,

Singernak PM'd me last night, and the problem was caused by installation of VISTA.

I could be wrong, but I'd guess that upgrading the suite would be necessary anyway, as none of the three year old programs would work with VISTA. Was getting ready to answer by PM, but might as well do it here.

Take care,

George

[singernak]

Where can i find the link to purchase the $$ 79.95 upgrade that has been suggested to get everything back up and running?

Chris

[George]

Go to Main MTU Website Page...On Line Store...Karaoke Software...4th down the products list.

Please help prevent spamming on the website by not posting phone numbers, email addresses, etc.

[admin]

Thanks for pointing this out Chris. I've been revamping the web site and store, and I simply overlooked adding the Suite 4 Upgrade link. I have just updated the web pages.

Karaoke Suite 4 UPGRADE from any prior version